PPM Team Lead - Social Housing Operations

Daniel Owen Ltd; Harlow; On-site; GBP 28,000 - 34,000; Full time

Benefits offered by this job

Annual bonus

Job summary

Daniel Owen Ltd is seeking a PPM Team Leader to join our busy property services team in Harlow. The role is office-based and focuses on coordinating Planned Preventative Maintenance works within a social housing environment, ensuring timely scheduling and high customer service standards.

You will lead a team, monitor workloads, liaise with operatives and contractors, keep records up to date, and drive improvements to PPM processes while meeting contractual requirements.

Qualifications

• Experience leading a team in social housing or property services.
• Strong organizational and time-management skills.
• Able to manage competing priorities in a busy office environment.

Responsibilities

• Lead and support a team responsible for the coordination and delivery of PPM works.
• Oversee the scheduling and allocation of planned maintenance jobs.
• Monitor workloads, productivity and team performance to ensure targets are achieved.
• Ensure works are progressing within agreed timescales and contractual requirements.
• Liaise with operatives, contractors, clients and internal teams to resolve issues and delays.
• Monitor outstanding works and take appropriate action to prevent backlogs.
• Deal with escalated queries and support the team with more complex issues.
• Maintain accurate records and ensure systems are kept up to date.
• Produce and monitor reports relating to team performance, workloads and outstanding works.
• Support the implementation and improvement of PPM processes and procedures.
• Ensure a high standard of customer service is maintained when dealing with residents and stakeholders.
• Assist with identifying operational issues and implementing solutions.
• Provide coaching, guidance and support to team members.
• Ensure all works are managed in line with health & safety, compliance and company procedures.

Skills

Team leadership

PPM coordination

Social housing experience

Planning & scheduling

Customer service

Microsoft Office

Job description

Daniel Owen Ltd is seeking a PPM Team Leader to join our busy property services team in Harlow. The role is office-based and focuses on coordinating Planned Preventative Maintenance works within a social housing environment, ensuring timely scheduling and high customer service standards.

You will lead a team, monitor workloads, liaise with operatives and contractors, keep records up to date, and drive improvements to PPM processes while meeting contractual requirements.