Post Sales Services Support Officer

Moat Homes; Dartford; Hybrid; GBP 28,000 - 34,000; Full time

Job summary

Moat Homes is hiring a Post Sales Services Support Officer in Dartford. You’ll coordinate the progression of sales and ownership changes, liaising with solicitors and stakeholders to keep cases moving and deliver accurate, compliant post‑sales processes.

You’ll maintain records in our CRM, chase progress, and provide outstanding customer service to shared owners, leaseholders and freeholders, while aiming to meet key targets and minimise delays in a hybrid working model.

Qualifications

• Proficiency in MS Office and CRM systems.
• Understanding of conveyancing processes.
• Strong organisation and ability to meet deadlines.
• Good written English and maths.

Responsibilities

• Co-ordinate the progression of sales and ownership changes with solicitors and stakeholders.
• Actively chase, monitor and progress each transaction to reduce delays.
• Maintain accurate customer records and data in CRM; keep milestone notes up to date.
• Provide outstanding customer service to shared owners, leaseholders and freeholders.
• Lead on ensuring post-sales processes are handled accurately and compliantly.
• Support the Post Sales Approvals team with day-to-day duties as required.
• Manage relationships with internal Moat teams and external partners to meet revenue targets.
• Prepare and participate in regular review meetings to maintain momentum on every case.

Skills

Organisational skills

Attention to detail

Customer-focused

Stakeholder management

Proactive/initiative

Education

Good education, English & maths

Tools

MS Office

CRM systems

Job description

Salary: £28,044 – £33,500 per annum (salary offered dependent on experience)

Hours: 9-5pm, 35 hours per week, full time

Contract: Permanent

Location: Hybrid working arrangement, with a minimum of 2 days per week spent in the office at our Mariner House, Dartford location and the remaining days working from home.

Are you highly organised, detail‑driven and passionate about delivering an outstanding customer experience? Do you thrive in a role where no two days are the same, and where your work directly supports people in their homes and communities?

We’re looking for a Post Sales Services Support Officer to join our team and play a vital role in supporting shared owners, leaseholders and freeholders, ensuring sales, ownership changes and post‑sales processes are handled accurately, compliantly and with care.

About the role

This is a varied and rewarding role that sits at the heart of our Post Sales Services Team. We're looking for someone who is organised, proactive, and customer-focused to Co-Ordinate the progression of our sales and transactions. You'll work closely with solicitors and other stakeholders, leading regular review meetings and keeping momentum on every case to reduce delays and enhance the customer journey.

With strong communication and coordination skills, you'll contribute to team performance and ensure key targets are achieved. Alongside this, you'll provide efficient support and maintain accurate records, delivering a smooth experience for customers at every stage of the process.

What you’ll be doing

• Supporting the Post Sales and Post Sales Approvals teams by actively chasing, monitoring and progressing each transaction.
• Maintaining regular contact with customers and stakeholders to identify and resolve any delays or obstacles.
• Maintaining accurate customer records and manage data precisely within CRM, including milestone notes and timelines. Ensure spreadsheets are kept up to date with key information.
• Providing outstanding customer service to all customers and stakeholders.
• Building and proactively managing relationships with key teams and departments across Moat, as well as solicitors, mortgage advisors, surveyors and third parties, to ensure information is provided accurately and sales and revenue targets are achieved.
• Leading on product incentives and campaigns.
• Supporting the Post Sales Approvals team with day-to-day duties and assisting the officers with key tasks as required by the Senior Post Sales Approvals Manager.
• Supporting Post Sales team by ensuring the case review tasks are being followed up to progress sales and transactions quicker.

For further information, please read our job description here: post-sales-services-support-officer_.pdf

We’re keen to hear from candidates who have:

• A good standard of education, with good written English and maths.
• Proficiency in the use of MS Office suite and in the use of customer contact database systems and records.
• An awareness of the processes for marketing and selling homes including an understanding of the conveyancing process.
• An appreciation of the principles of leasehold management.
• Strong organisation and solution-focused problem-solving skills, able to work under pressure in a dynamic sales environment and manage high volume of projects and deadlines.
• An ability to work with minimal supervision and to deliver quickly.

About us

Moat is a housing association in the South East of England, owning and managing over 20,000 homes across London, Kent, Essex, and Sussex. We're more than just a housing provider; we're a community focused organisation dedicated to creating positive change in the lives of our customers and the neighbourhoods we serve.

As one of the Homes England delivery partners, we develop around 600 new homes every year. Our team of over 450 passionate professionals are committed to providing high quality, affordable homes, and excellent services to our customers.

Our values:

Own it:

We take responsibility for our actions and deliver on our promises.

Better together

We believe in the power of collaboration to achieve greater outcomes.

Lead by example

We set high standards and inspire others through our commitment to excellence.

Be the change

We embrace innovation and proactively address challenges.

As an experienced professional, you'll have the opportunity to:

• Make a real impact in our communities.
• Work with a supportive and passionate team.
• Enjoy competitive salaries and generous leave.
• Benefit from numerous personal and professional development opportunities.
• Work in a hybrid way that allows you to work from our spacious Dartford office (or other regional offices including Maldon, Pollards Hill and Ashford) some days a week while also giving you the flexibility to work from home or another location that suits your needs.

Our commitment to creating a positive work environment has earned us recognition as one of 'The Sunday Times Best Places to Work' in 2025.

For more info, check out our employee benefits video here: Our employee benefits: what we can offer you (youtube.com)