Post‑Sales Escalation Engineer – Remote UK

Apogee; United Kingdom; Remote; GBP 55,000 - 75,000; Full time

Benefits offered by this job

Flexible working options

33 days holiday including bank holidays

Enhanced family-friendly benefits

Staff Reward Scheme

Life assurance 4 x salary

Pension scheme

Employee Assistance Programme

Discounted Gym Membership

HP Employee discount programmes

Job summary

A leading technology service provider in the UK seeks a Post-Sales Escalation Engineer to support clients in hybrid cloud environments. Responsibilities include managing high-priority escalations and troubleshooting complex print management issues. Ideal candidates will have experience with enterprise print solutions and excellent customer-facing skills. Flexibility and a commitment to continuous improvement are essential.

Qualifications

• Proven experience supporting enterprise print management solutions like PaperCut and uniFLOW.
• Strong understanding of networking and server infrastructure.
• Able to manage multiple priorities and SLAs.

Responsibilities

• Partner with customers in varied IT landscapes.
• Own high-priority escalations end-to-end.
• Troubleshoot complex issues using remote tools.

Skills

Customer-facing skills

Networking knowledge

Experience with print management solutions

Problem-solving under pressure

AI literacy

Tools

PaperCut

Control Suite

uniFLOW

Printix

YSoft

Job description

A leading technology service provider in the UK seeks a Post-Sales Escalation Engineer to support clients in hybrid cloud environments. Responsibilities include managing high-priority escalations and troubleshooting complex print management issues. Ideal candidates will have experience with enterprise print solutions and excellent customer-facing skills. Flexibility and a commitment to continuous improvement are essential.