Global Support Escalation Manager

Smoothwall (part of the Qoria family); Leeds; On-site; GBP 70,000 - 100,000; Full time

Benefits offered by this job

Competitive salary including company shares

Flexible working options

Fantastic office space in Leeds

Job summary

A leading technology company in Leeds is seeking a Support Escalation Manager to oversee complex customer issues and drive exceptional outcomes. The ideal candidate will have deep technical acumen and exceptional problem-solving skills, ensuring effective collaboration across teams. Join them to help protect children from online risks while working in a supportive culture that promotes learning and ownership. This full-time role offers a competitive salary and flexible working options.

Qualifications

• Competency in networking and authentication.
• Proven ability to validate defect issues.
• Effective conflict resolution skills.

Responsibilities

• Drive swift resolutions to customer escalations.
• Collaborate with engineers for optimal outcomes.
• Build strong relationships with stakeholders.

Skills

Technical acumen

Problem-solving skills

Communication

Collaboration

Ownership

Tools

AWS

GCP

Azure

Job description

A leading technology company in Leeds is seeking a Support Escalation Manager to oversee complex customer issues and drive exceptional outcomes. The ideal candidate will have deep technical acumen and exceptional problem-solving skills, ensuring effective collaboration across teams. Join them to help protect children from online risks while working in a supportive culture that promotes learning and ownership. This full-time role offers a competitive salary and flexible working options.