Post Room Operative

TSP; Greater London; On-site; GBP 18,000 - 24,000; Full time

Job description

IS A CAREER AT TSP FOR YOU?

At TSP, our mission is simple: we keep buildings fuller for longer by delivering exceptional service, hospitality and value to both tenants and landlords. Every member of our team is a community builder, problem solver and brand ambassador, whether you're at a front desk, on a rooftop, or behind the scenes.

We believe in hospitality with purpose, presence with pride, and sweating the small stuff to make a big difference. You’ll be joining a team that listens deeply, acts with empathy, and always finds a way to improve the experience, for tenants, for clients, and for each other.

THE ROLE

The Post room Operative will work closely with the Front of House team, Building Management, Facilities, Security, Cleaning, Maintenance, and external delivery partners to ensure the post room and associated services operate smoothly, safely, and to a consistently high standard. This would be a 12 Month Contract.

KEY RESPONSIBILITIES

Post room & Mail Management

• Receive, sort, process, and distribute incoming post, parcels, and deliveries accurately and efficiently
• Manage outgoing post, courier collections, and tenant mail requirements
• Ensure all mail and parcels are handled securely and in accordance with building procedures
• Maintain accurate records of incoming and outgoing deliveries where required
• Notify tenants promptly of deliveries, collections, and items requiring attention
• Manage the movement of large, urgent, or specialist deliveries in coordination with relevant teams

Tenant & Customer Service

• Provide a professional, helpful, and approachable service to tenants and building users
• Respond promptly and professionally to postroom and delivery-related queries
• Assist tenants with specific delivery requirements and provide clear information on postroom procedures
• Handle issues or complaints appropriately, escalating where necessary

Tenant Experience & Building Presentation

• Help create a positive experience for tenants through a reliable, efficient, and well-presented postroom service
• Take pride in maintaining high standards of organisation and presentation within the postroom and delivery areas
• Support the wider team in delivering the standards and values expected across the building
• Act as a positive ambassador for TSP through professionalism, presence, and attention to detail

Administration

• Maintain accurate delivery, collection, and postroom records
• Complete daily logs, reports, and handover information as required
• Monitor and manage postroom supplies and equipment
• Assist with tenant communications relating to deliveries, postroom procedures, and building services
• Maintain appropriate documentation and operational procedures
• Provide administrative and operational support to the Building Management or Facilities team when required

PERKS

• Varied and dynamic work environment
• Supportive management, mentoring and training
• 25 days annual leave + public holidays

THE TSP WAY

Own tomorrow. That means building a business that remains relevant in its time and place. We combine deep in-house expertise with a progressive investment ethos to provide wealth and security for our investors and people.

Our ultimate goal is to keep buildings fuller for longer. We do that by building character through our values:

• Ease
• Purpose
• Sweat the Small Stuff
• Generosity
• Hospitality
• Presence

We recognise that equality and diversity go beyond legal compliance. A diverse and inclusive workplace is essential to our success, and we expect all colleagues to treat one another with kindness, respect and fairness.

Our commitments to you

In line with The TSP Way, we are committed to providing equal opportunities for all employees and applicants. We welcome applications from all sections of the community and do not tolerate unlawful or unfair discrimination based on gender, age, marital status, colour, race, religion, disability, sexual orientation, offending background, or political beliefs.