Technical Building Manager

TSP; Greater London; On-site; GBP 52,000 - 72,000; Full time

Benefits offered by this job

Dynamic environment

Mentoring & training

25 days leave + holidays

Birthday bonus £75

Private healthcare

Performance-based bonus

Contributory pension

Job summary

TSP is recruiting a Technical Building Manager in London to ensure safe, efficient operation of all building services across multiple sites. You will manage maintenance, regulate budgets, and oversee external contractors to uphold quality standards and compliance.

You will lead continuous improvement in facilities management, sustainability initiatives, and tenant satisfaction, while coordinating with stakeholders to minimise disruption and optimise performance.

Qualifications

• Proven experience in technical building or facilities management within commercial or mixed-use properties.
• Strong knowledge of HVAC, electrical, mechanical, plumbing, fire protection and BMS.
• Experience managing maintenance contractors and SLAs.
• Budget management and stakeholder engagement.

Responsibilities

• Manage day-to-day operation, maintenance and performance of building services (HVAC, electrical, plumbing, fire safety, lifts, BMS).
• Develop and monitor Planned Preventive Maintenance programmes.
• Coordinate reactive maintenance and oversee contractors.
• Ensure compliance with health and safety legislation and regulations.
• Prepare and manage maintenance budgets and asset records.
• Support capital improvement projects and lifecycle replacements.

Skills

Technical FM experience

HVAC knowledge

Building regs knowledge

Contractor management

Budget management

Communication skills

CMMS & MS Office

Education

Mechanical/Electrical/Building Services Engineering qualification

IOSH/NEBOSH health & safety qualification

Professional body membership (IWFM/CIBSE/IET)

Tools

CMMS

Microsoft Office

Job description

IS A CAREER AT TSP FOR YOU?

At TSP, our mission is simple: we keep buildings fuller for longer by delivering exceptional service, hospitality and value to both tenants and landlords. Every member of our team is a community builder, problem solver and brand ambassador, whether you're at a front desk, on a rooftop, or behind the scenes.

We believe in hospitality with purpose, presence with pride, and sweating the small stuff to make a big difference. You’ll be joining a team that listens deeply, acts with empathy, and always finds a way to improve the experience, for tenants, for clients, and for each other.

If you’re looking for more than just a job, if you want to be trusted, valued, and invested in, you’ll fit right in. With mentoring, structured training, and plenty of opportunity to grow, TSP is a platform for personal and professional development.

THE ROLE

The Technical Building Manager is responsible for ensuring the safe, efficient and compliant operation of all building engineering services and infrastructure. This role oversees the maintenance and performance of critical building systems, manages specialist contractors, ensures statutory compliance, and delivers high-quality facilities management services that support business operations and occupier satisfaction.

KEY RESPONSIBILITIES

• Manage the day-to-day operation, maintenance and performance of all building services, including HVAC, electrical, plumbing, fire safety systems, lifts and Building Management Systems (BMS).
• Develop, implement and monitor Planned Preventive Maintenance (PPM) programmes to maximise asset reliability and minimise downtime.
• Coordinate and oversee reactive maintenance activities, ensuring technical issues are resolved promptly and effectively.
• Manage external contractors and service providers, ensuring all work is completed safely, on schedule, within budget, and in accordance with contractual and quality standards.
• Ensure full compliance with all applicable health and safety legislation, environmental requirements, statutory inspections and industry regulations.
• Carry out regular inspections, audits and condition assessments of plant rooms, equipment and building infrastructure, identifying and addressing maintenance risks.
• Prepare and manage maintenance budgets, monitor expenditure, and identify opportunities to improve efficiency and reduce operating costs.
• Maintain accurate maintenance records, asset registers, compliance documentation and technical reports.
• Support capital improvement projects, refurbishment works and lifecycle replacement programmes.
• Investigate equipment failures and recurring maintenance issues, implementing corrective and preventive actions.
• Ensure emergency systems and critical infrastructure are maintained and tested in accordance with statutory requirements.
• Collaborate with tenants, clients and internal stakeholders to minimise operational disruption and maintain high levels of customer satisfaction.
• Promote continuous improvement in maintenance practices, energy efficiency and sustainability initiatives.

SKILLS & EXPERIENCE

• Proven experience in technical building or facilities management within commercial or mixed-use properties.
• Strong knowledge of HVAC, electrical, mechanical, plumbing, fire protection and Building Management Systems (BMS).
• Good understanding of statutory compliance, health and safety legislation and building regulations.
• Experience managing maintenance contractors and service level agreements (SLAs).
• Strong problem-solving, organisational and budget management skills.
• Excellent communication and stakeholder management abilities.
• Proficient in Computerised Maintenance Management Systems (CMMS) and Microsoft Office applications.

QUALIFICATIONS

• Qualification in Mechanical, Electrical, Building Services Engineering or a related discipline.
• Relevant health and safety qualification (e.g. IOSH or NEBOSH) desirable.
• Membership of a relevant professional body (e.g. IWFM, CIBSE, IET) is advantageous.

KEY COMPETENCIES

• Technical expertise
• Leadership and contractor management
• Health, safety and compliance
• Planning and organisation
• Financial awareness
• Customer focus
• Decision-making and problem-solving
• Continuous improvement mindset

PERKS

• Varied and dynamic work environment
• Supportive management, mentoring and training
• 25 days annual leave + public holidays
• £75 birthday bonus
• Private healthcare
• Performance-based bonus
• Contributory pension

YOUR KEY RESPONSIBILITIES (RESOLVE)

At TSP, every action is an opportunity to build trust, solve problems, and strengthen the community. You’ll be trained in our RESOLVE framework and apply it daily across all responsibilities.

RECEIVE WITH EMPATHY

• Warmly greet tenants, clients and visitors across multiple sites
• Provide a calm, friendly, and efficient first impression
• Be fully present and professional at all times, even under pressure

ENGAGE THE ROOT CAUSE

• Handle calls, emails, queries and issues with clarity and care
• Ask the right questions to understand what’s really needed
• Communicate with building teams to ensure seamless service continuity

SOLUTIONS THAT STICK

• Take initiative to resolve front-of-house issues quickly
• Suggest improvements where appropriate and flag repeat problems
• Work with the wider TSP team to ensure issues are permanently fixed

OWN THE OUTCOME

• Follow up on tasks to ensure completion
• Keep stakeholders informed of progress and next steps
• Take responsibility for delivering service excellence, every time

LOG & LEARN

• Keep accurate records of visits, calls and issues handled
• Provide handovers and notes to ensure continuity at every site
• Share feedback with teams to drive service improvements

VALIDATE WITH THE STAKEHOLDER

• Check that tenant and visitor needs have been fully met
• Proactively ask for feedback and action it where relevant
• Be a visible and consistent point of reassurance

ENCOURAGE FEEDBACK & IMPROVEMENT

• Use every interaction as a learning opportunity
• Contribute ideas to improve the front-of-house experience
• Champion our values wherever you go

SUSTAINABILITY

Support our environmental goals by minimising waste and energy use wherever possible. All team members are expected to contribute to TSP’s Environmental Policy.

TRAINING NEEDS & TARGETS

• Complete all mandatory TSP training
• Attend regular TSP Town Halls and workshops
• Demonstrate continuous learning through relevant CPD

THE TSP WAY - VALUES & BEHAVIOURS

We don’t just talk about our values, we operationalise them. You’ll be expected to live these daily in your work and your interactions:

EASE
Make processes simple, intuitive and friction-free
GENEROSITY
Go beyond expectations to help and delight
HOSPITALITY
Make people feel welcome, remembered and respected
PRESENCE
Be alert, proactive and engaged at all times
PURPOSE
Understand how your actions support our mission
SWEATING THE SMALL STUFF
Care about every detail, because it all matters

EXPECTED BEHAVIOURS

• Represent the TSP brand with pride
• Be professional, well-presented and consistent
• Communicate with clarity, kindness and accountability
• Take ownership, solve problems and follow through
• Share knowledge and support your team
• Look for opportunities to improve the experience

LIVING THE TSP WAY

• Start every day with intention
• Recognise and celebrate your teammates
• Share learnings and feedback openly
• See every challenge as a chance to build trust

Thank you for applying. We can't wait to meet you!