Mailroom Supervisor

Tata Consultancy Services; Tees Valley; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Pension

Health care

Life assurance

Laptop

Phone

Training resources

Discounts within Tata network

Job summary

Tata Consultancy Services UK is seeking a Mail Room Manager for an on-site role in Darlington. You will oversee all mailroom operations, ensure secure handling of documents, and coordinate with courier services, while leading a team to deliver efficient mail and package processing.

The role requires strong leadership, vendor management, and knowledge of records management and data privacy. A proactive approach to process improvement will be essential for delivering high-quality services in a

Qualifications

• Proven experience in managing mailroom, document management, or administrative operations in a corporate setting.
• Strong knowledge of mail distribution, courier services, logistics, and document handling processes.
• Experience in facilities management and workplace services.
• Excellent vendor and stakeholder management skills.
• Strong leadership and team management capabilities.
• Knowledge of records management, compliance, and information security requirements.
• Experience in process improvement and operational efficiency initiatives.
• Strong organizational, problem-solving, and multitasking skills.
• Proficiency in Microsoft Office and mail tracking systems.
• Ability to manage multiple priorities in a fast-paced environment.

Responsibilities

• Manage end-to-end mailroom operations, including receipt, sorting, distribution, collection, and dispatch of mail and packages.
• Ensure timely and accurate delivery of internal and external correspondence across business functions.
• Oversee records and document management processes, ensuring secure handling, storage, and tracking of sensitive information.
• Coordinate with postal services, courier vendors, and logistics providers to ensure effective service delivery.
• Monitor mailroom performance, establish service standards, and implement process improvements to enhance efficiency.
• Manage mailroom equipment, technology, supplies, and inventory to ensure uninterrupted operations.
• Ensure compliance with company policies, data privacy regulations, and security procedures related to mail and document handling.
• Lead, train, and supervise mailroom staff, ensuring high performance and service quality.
• Manage budgets, postage expenses, and vendor contracts to optimize operational costs.
• Collaborate with facilities, administration, and business teams to support organizational requirements and special projects.

Job description

Role: Mail Room Manager

Job Type: Permanent

Location: Darlington, UK / On-site

Number of hours: 40 hours per week – full time

Ready to utilize your experience and expertise in Mail Room Management?

We have an exciting role for you –Mail Room Manager.

Careers at TCS: It means more

TCS is a purpose-led transformation company, built on belief. We do not just help businesses to transform through technology. We support them in making a meaningful difference to the people and communities they serve - our clients include some of the biggest brands in the UK and worldwide. For you, it means more to make an impact that matters, through challenging projects which demand ambitious innovation and thought leadership.

• Build strong relationships with a diverse range of stakeholders.
• Gain access to endless learning opportunities.
• Work closely with the range of teams within the business to bring products to life.

The Role

As a Mail Room Manager. You will be responsible for overseeing all mailroom operations, ensuring the efficient handling, distribution, tracking, and security of incoming and outgoing correspondence, parcels, and business-critical documents. You will be managing mailroom staff, coordinating with courier and postal service providers, maintaining compliance with organizational policies, and driving operational excellence across mail and document management services.

Key responsibilities

• Manage end-to-end mailroom operations, including receipt, sorting, distribution, collection, and dispatch of mail and packages.
• Ensure timely and accurate delivery of internal and external correspondence across business functions.
• Oversee records and document management processes, ensuring secure handling, storage, and tracking of sensitive information.
• Coordinate with postal services, courier vendors, and logistics providers to ensure effective service delivery.
• Monitor mailroom performance, establish service standards, and implement process improvements to enhance efficiency.
• Manage mailroom equipment, technology, supplies, and inventory to ensure uninterrupted operations.
• Ensure compliance with company policies, data privacy regulations, and security procedures related to mail and document handling.
• Lead, train, and supervise mailroom staff, ensuring high performance and service quality.
• Manage budgets, postage expenses, and vendor contracts to optimize operational costs.
• Collaborate with facilities, administration, and business teams to support organizational requirements and special projects.

Your Profile

Essential skills/knowledge/experience

• Proven experience managing mailroom, document management, or administrative operations within a corporate environment.
• Strong knowledge of mail distribution, courier services, logistics, and document handling processes.
• Experience in facilities management and workplace services.
• Excellent vendor and stakeholder management skills.
• Strong leadership and team management capabilities.
• Knowledge of records management, compliance, and information security requirements.
• Experience in process improvement and operational efficiency initiatives.
• Strong organizational, problem-solving, and multitasking skills.
• Proficiency in Microsoft Office and mail tracking systems.
• Ability to manage multiple priorities in a fast-paced environment.

TCS is consistently voted a Top Employer in the UK and globally. Our competitive salary packages feature pension, health care, life assurance, laptop, phone, access to extensive training resources and discounts within the larger Tata network.

Diversity, Inclusion and Wellbeing

Tata Consultancy Services UK&I is committed to meeting the accessibility needs of all individuals in accordance with the UK Equality Act 2010 and the UK Human Rights Act 1998.

We believe in building and sustaining a culture of equity and belonging where everyone can thrive. Our diversity and inclusion motto is ‘Inclusion without Exception’. Our continued commitment to Culture and Diversity is reflected across our workforce implemented through equitable workplace policies and processes.

You’ll find a welcoming culture and many internal volunteering and social networks to join (these are optional). Our diversity, inclusion and social activities include 12 employee networks such as gender diversity, LGBTQIA+ & Allies, mental health, disability & neurodiversity inclusion and many more, as well as health & wellness initiatives and sports events and we sponsor the London Marathon.

We welcome and embrace diversity in race, nationality, ethnicity, disability, neurodiversity, gender identity, age, physical ability, gender reassignment, sexual orientation. We are a disability inclusive employer and encourage disabled people to apply for this role.