Post Room Administration Assistant

Express Solicitors; Manchester; On-site; GBP 21,000 - 26,000; Full time

Job summary

A leading law firm in Manchester is seeking an enthusiastic Post Room Administrator. The role involves sorting mail, reception duties, and providing administrative support. With opportunities for progression into various departments, this position is ideal for candidates with strong organisational and customer service skills.

Benefits

23 Days Holiday, rising to 26

Private medical insurance after 2 years

24/7 onsite Gym

Active social committee

Qualifications

• Administrative experience required.
• Experience in a customer-facing role is essential.
• Prior Reception/Switchboard knowledge is favourable.

Responsibilities

• Sorting, scanning, and franking of mail.
• Reception duties, including answering telephones.
• Administration support, such as photocopying.

Skills

Organisational skills

Customer service

Communication

Education

GCSE Maths and English at Grade C or above

Job description

Admin

About Us

Established in 2000, Express Solicitors is an award-winning law firm that deals with personal injury and clinical negligence claims. Based in Manchester, we serve clients nationwide and are currently ranked 70 out of more than 10,000 law firms. We have a 5-star rating on Trustpilot from over 7,000 reviews, which coming from our clients means a lot to us. We are proud of the work we do helping injured people, and this is the core of our business.

The Role

We are looking for an enthusiastic and organised Post Room Administrator to join our team. In this role, you will be responsible for sorting and scanning mail, preparing meeting rooms, and distributing stationary orders. Additionally, you will assist with reception duties, including answering telephones, as well as providing administration support such as photocopying. Other responsibilities include completing checklists and helping maintain an organised and tidy office environment.

This position has great routes for progression into other departments with previous Administration Assistants moving on to be Secretaries, HR assistants, IT assistants and Medical Agency File Handlers.

Responsibilities

• Sorting, scanning, and franking of mail.
• Reception duties, including answering telephones in a polite and professional manner.
• Administration support, such as photocopying.
• Manual handling such lifting heavy boxes.
• Making refreshments
• Assisting with kitchen checks and stock
• Ensuring meeting rooms are prepared.
• Completing checklists on a daily/weekly basis as instructed
• Ordering stationery
• Helping to keep the office tidy
• Other ad hoc duties as required.
  
  

Person Specification

• GCSE Maths and English at Grade C or above
• Administrative experience
• Experience of working in a customer-facing role
• Experience of dealing with customers on the telephone
• Prior Reception/Switchboard knowledge is favourable but not essential.
• NVQs or qualifications in business administration are advantageous but not essential.
• Experience of working in a law or legal services firm.
  
  

Salary & Hours

• Salary of £21,156.20 - £25,695.54, dependent on age.
• Our standard working hours are 8:30am to 5:30pm Monday-Thursday and 8:30am to 5pm Friday.
  
  

Benefits

On-site Working

At our South Court office

23 Days Holiday

Rising to 26 days, plus bank/public holidays.

Extra Holidays

3 holiday buy backs and an extra day for your birthday after service length requirement.

Looking After Your Health

Private medical insurance available after 2 years’ service, annual flu jab and Employee Assistance Programme.

Looking After Your Well-being

24/7 onsite Gym, Netball/Football team, 10km Manchester team and more.

Work Life / Balance

Active social committee with generous departmental and firm-wide social budget.

Recruitment Process

Interviews will be conducted by MS Teams and will include scenario-based questioning.

Our employees are our most important asset, we rate skill and ability above all else and our recruitment policy encourages applications from all.