POS Application Support Analyst

Selfridges; City of Westminster; On-site; GBP 45,000 - 65,000; Full time

Job summary

Selfridges is seeking an experienced POS Application Support Analyst to keep POS and payment systems stable across its retail estate, including stores and digital touchpoints.

You will own the Xstore stack, collaborate with Oracle DB and back-office teams, and ensure rapid incident resolution with focus on trading periods. The role requires on-call support and strong security practices aligned with PCI DSS.

Qualifications

• Experience managing POS or retail application support in a multi-store environment.
• Hands-on experience supporting Oracle Retail Xstore POS and its components.
• Knowledge of POS software platforms and integrations with payment services.
• Familiarity with PCI DSS requirements and security considerations.

Responsibilities

• Own application support for POS and Payment systems across stores and digital touchpoints.
• Support and maintain the Xstore application stack and integrations with Oracle DB and back-office systems.
• Ensure rapid response to POS incidents, especially during trading periods.
• Coordinate testing, rollout, and rollback plans with store operations and infrastructure teams.
• Maintain monitoring, security, and PCI compliance for POS environments.

Skills

POS systems

Oracle Xstore POS

Oracle Database

SQL

Windows

PowerShell

Incident management

PCI DSS

Retail IT

Education

Bachelor's degree in IT or related field

Tools

PowerShell

Job description

Job IntroductionWhat is the role?The POS Application Support Analyst is accountable for the stability, support, and continuous improvement of All Point-of-Sale (POS) applications and Payment Systems across the Selfridges retail estate. This role ensures all POS and Payment systems are highly available, secure, and fit for purpose, supporting trading operations with minimal disruption.The role is required to respond to related incidents, which includes out-of-hours on-call support as part of a Rota.This role combines technical expertise with strong delivery capabilities, ensuring IT services support business growth while maintaining a robust and secure technology environment. Working closely with Infrastructure, IT Security, In-Store tech team, Restaurants Hospitality and Retail Operations teams to ensure store technology enables safe, reliable customer transactions.This role can be based in either London, Leicester, Birmingham or Manchester.Role responsibilitiesOwn application support for all POS and Payment systems across all stores and digital touchpoints.Support and maintain the Xstore application stack and its integration with Oracle Database, payment services, and back-office systems.Ensure rapid response and resolution of POS incidents, with a strong focus on trading-critical periods.Contribute to major incident management for POS outagesEnsure effective monitoring, alerting, and escalation paths for POS applicationsDeliver POS application changes and releases, ensuring minimal disruption to retail operations.Coordinate testing, rollout, and rollback plans in collaboration with store operations and infrastructure teams.Ensure changes are properly assessed for security, performance, and PCI impact.Ensure POS applications operate in line with PCI DSS requirements and internal security standards.Support audits and assessments by providing evidence and operational assurance.Work with Security and GRC teams on vulnerability remediation, access controls, and secure configuration.Provide on-call out of hours support for all POS and Payment applications.Demonstrate a technical aptitude, be able to prioritise a multitude of concurrent issues, able to escalate and demonstrate a proven ability to operate in complex situations.Maintain Software versions of PED terminalsMaintain software/Drivers for till printers and other till peripherals.Maintain Berkel Scales configuration updates, calibration and verification of all scales.Working with infrastructure team to update and test all security patches.Work with the property team to ensure all power related offline tills are rectified across the estate.Ensure Selfridges Technology design principles are adhered too during all works.Ensure all new deliverables and requirements are adequately documented.Where appropriate, operate under required governance and processes.Work with the Infrastructure team to keep up to date on Windows, Anti-Virus and security software changes, closing security vulnerabilities.Ensure all DFN and other payment updates are tested securely and implemented across the Selfridges estate in conjunction with all appropriate teams.A Bit About You:Proven experience managing POS or retail application support in a multi-store environment.Hands-on experience supporting Oracle Retail Xstore POS (or a comparable enterprise POS system), including Xstore, Xenvironment, and Xcenter.Technical Knowledge (Typical) POS software platforms and integrationsPayment services and transaction flowsStore networking and connectivity dependenciesRelease and change management processesMonitoring and incident management toolingStrong understanding of POS systems, payment flows, and store technology dependencies.Can demonstrate knowledge of one or more POS Systems with a keen understanding of the systems development lifecycle.Working knowledge of Oracle Database and SQL, with the ability to query, troubleshoot, and resolve transaction and data issues.Familiarity with Java-based applications and log analysis in a Windows environment, with PowerShell scripting for troubleshooting and automating routine support tasks.Ability to Install, upgrade, support and troubleshoot for all associated peripherals with the ability to perform general preventative maintenance tasks.Track record of delivering complex, high value technology initiatives in a retail environment utilising multiple delivery methodologiesExperience supporting business-critical, revenue-generating systems.Familiarity with PCI DSS requirements and payment system controls.Experience supporting POS rollouts, upgrades, or transformation programmes.A problem solver. You can identify and manage issues and risks in a structured wayKnowledge of software integration, engineering and infrastructure practices and implementation to appreciate delivery challenges.Experience of using data to encourage innovation and track benefitsCustomer focused. With a background in delivering high quality, customer focussed services in a complex and changing environment, demonstrating a practical approach to problem solving.An example of our values, a trusted and respected colleague.SelfridgesSalary Competitive plus benefits AnnuallyJob Reference selfridges/TP/236299/7229Contract Type PermanentClosing Date 25 October, 2026Job Category ITLocation London, Manchester or Birmingham, United Kingdom 6 October, 2026