Senior EPOS Data Administrator

Punch Pubs and Co; United Kingdom; Remote; GBP 45,000 - 65,000; Full time

Benefits offered by this job

Performance bonus

Holiday buy/sell

Perkbox health & wellbeing

Career progression

Job summary

Punch Pubs and Co is seeking a Senior EPOS Data Administrator to lead the EPOS Data Administration team, oversee data accuracy, and ensure timely delivery. The role involves prioritising workloads, managing escalations, and driving continuous improvements. You’ll collaborate with Finance, Operations, Marketing, and external partners to support reliable EPOS data across the business. Competitive benefits offered.

Qualifications

• Experience delivering EPOS data administration end-to-end.
• Proven leadership or mentoring of junior staff.
• Excellent Excel skills and data accuracy.
• Strong communication with stakeholders at all levels.

Responsibilities

• Lead the EPOS Data Administration team and set priorities.
• Plan workloads and ensure timely delivery against SLAs.
• Provide expert oversight of EPOS data quality and controls.
• Act as escalation point for complex EPOS data issues.
• Identify improvements to processes, accuracy, and service delivery.
• Build relationships with stakeholders and third-party suppliers.

Skills

EPOS data administration

Leadership

Advanced Excel

Stakeholder communication

Planning & prioritisation

Education

GCSE English and Maths

Tools

EPOS systems

Microsoft Word/Outlook

Job description

At Punch Pubs we’re aiming to be the 5* pub company.

We want to create a world class team where every employee embodies the essence of 5* Partnership, supporting our brilliant Pubs. We strive to attract, develop and retain exceptional talent, ensuring each individual experiences growth, recognition and fulfilment in their roles.

The job description sets out what we need from you to be successful in your role and what you can expect in return.

Come as you are — and thrive

At Punch, we believe great pubs are built by great people, and great people don’t all look, think or act the same.

We’re proud to be a place where individuality is welcomed, differences are valued, and everyone can bring their whole self to work.

If you need adjustments or a different approach to help you shine, we’ll work with you to make it happen.

We are committed to equal opportunities for all and creating an inclusive environment where everyone can thrive.

At Punch we’re aiming to be the 5* pub company.

We want to create a world class team where every employee embodies the essence of 5* partnership, supporting our brilliant Pubs. We strive to attract, develop and retain exceptional talent, ensuring that each individual experiences growth, recognition and fulfilment in their roles. This job description sets out what we need from you to be successful and what you can expect in return.

Our Values and Culture are important to us.

Thriving Together Our business is rooted in partnership and shared success. We recognise excellent performance and celebrate personal wins. We are a business that empowers our People, Publicans and Management Partners to be the best they can be because by working together, we thrive together.

Doing Well by Doing Good It’s not only what you do, but how you do it that matters.At Punch, positive performance is driven by building trust through open communication and transparency and by putting the needs of people, planet and pub first.

Pride in Our Stride Our people are what make us. We encourage our Punch family to take pride in their differences, show up as themselves and be unafraid to make things happen and make their mark in the world.

Delighting Every Guest We’re passionate about hospitality and dedicated to creating exceptional guest experiences that matter. Working together to grow successful pubs, we provide unwavering support that empowers our Publicans and Management Partners to do their best work, ensuring the happiness of every guest.

As a Senior EPOS Data Administrator my core purpose is to:

The Senior EPOS Data Administrator is responsible for leading the EPOS Data Administration team and overseeing the effective delivery of EPOS data administration across the business. The role ensures EPOS data is accurate, controlled and delivered within agreed timescales, providing expert guidance and oversight across key EPOS activity.

The role is responsible for setting priorities, allocating workload, monitoring performance and ensuring agreed service levels are achieved. Acting as the key escalation point for complex EPOS data and system issues, the Senior EPOS Data Administrator uses judgement and expertise to resolve problems and minimise operational impact.

The role also drives continuous improvement, strengthens data controls and develops best practice, working collaboratively with stakeholders and third-party suppliers to ensure the EPOS data service continues to meet business requirements.

What you’ll get in return:

• Performance related annual bonus
• Option to buy and sell holidays, plus long service days
• Health and wellbeing suite via Perkbox
• Progression and development opportunities

Accountabilities

• Lead, coach and develop the EPOS Data Administration team, setting clear expectations and supporting individual and team performance.
• Plan, allocate and prioritise workloads, ensuring accurate and timely delivery against business priorities and agreed service levels.
• Provide expert oversight of EPOS data administration, ensuring appropriate controls are in place and changes are accurately deployed.
• Act as the key escalation point for complex EPOS data and system issues, using judgement and expertise to resolve problems and minimise operational impact.
• Take ownership of EPOS data quality, identifying recurring issues and implementing appropriate corrective and preventative controls.
• Identify and lead continuous improvement opportunities to improve processes, efficiency, accuracy and service delivery.
• Make day-to-day decisions regarding priorities, resource allocation and issue resolution, escalating significant risks where appropriate.
• Build strong relationships with key stakeholders and third-party suppliers to understand requirements and support effective delivery.
• Promote best practice, knowledge sharing and consistent ways of working across the team.

Key stakeholders

• Finance Data Team
• Wider Finance Teams
• Business Support Teams
• Commercial
• Marketing & Digital Teams
• Operations Teams, including Management Partners
• Retail Audit Manager
• Third Party Till Supplier

Person Specification – Technical Competencies/Professional expertise

Self-motivated individual who can work independently while collaborating effectively with colleagues and stakeholders.

Strong planning and organisational skills, with the ability to manage competing priorities and deliver results to tight deadlines.

Excellent written and verbal communication skills, with the confidence to engage with stakeholders at all levels.

Proven ability to build positive working relationships and influence key stakeholders across the business.

Comfortable working in a fast-paced, dynamic environment where priorities can change quickly.

Commercially aware, with an understanding of how accurate EPOS data supports wider business performance.

Demonstrated leadership capability, with the ability to guide, motivate, coach, and develop a team.

Resilient and calm under pressure, making sound decisions and maintaining high standards during busy periods, with the confidence and capability to lead and support others.

Proactive approach to personal development and continuous improvement, with a positive and solution-focused mindset.

Takes ownership and accountability for delivering work to a high standard.

Strong Microsoft Office skills, particularly Excel, with a good working knowledge of Word and Outlook.

GCSE Grade C/4 or above (or equivalent) in English and Maths.

Previous experience working with EPOS systems is essential.

Experience of data administration, or retail systems administration is highly desirable.

Demonstrable experience of leading, coaching or mentoring others

Financial administration experience or an interest in finance would be beneficial but is not essential.

Interested?