Portuguese-Speaking SaaS Customer Success Exec — Remote 3d/wk

Interu; Greater London; Hybrid; GBP 28,000 - 45,000; Full time

Benefits offered by this job

Enhanced pension scheme

Life and health insurance

Hybrid work model (3 days remote, 2 in

Job summary

Interu is expanding its Customer Success team and seeking a Portuguese-speaking Executive to support users across Europe, with a focus on London. You will resolve technical queries, create enablement content, and coordinate with Engineering and Product to improve the user experience.

You will also develop onboarding campaigns and training sessions for customers and suppliers, ensuring high-quality, empathetic support in English and Portuguese.

Qualifications

• Native or professional Portuguese speaker (ideally Brazilian).
• Fluent in business English.
• Additional languages are a plus (Dutch, French, German).
• 2+ years in SaaS customer or technical support with strong problem-solving.
• Excellent written and verbal communication; create high-quality user content.

Responsibilities

• Be the first point of contact for queries from Interu users.
• Provide guidance and troubleshooting for platform issues.
• Coordinate responses with Engineering and Product teams.
• Create and maintain Help Centre docs and onboarding campaigns.
• Deliver training sessions to help customers and suppliers get the best from Interu.

Skills

Portuguese speaker

Business English

Dutch

French

German

SaaS support

Customer support

Troubleshooting

Tools

Intercom

Job description

Interu is expanding its Customer Success team and seeking a Portuguese-speaking Executive to support users across Europe, with a focus on London. You will resolve technical queries, create enablement content, and coordinate with Engineering and Product to improve the user experience.

You will also develop onboarding campaigns and training sessions for customers and suppliers, ensuring high-quality, empathetic support in English and Portuguese.