Customer Success Executive (Portuguese Speaking)

Euro London Appointments; Greater London; Híbrido; GBP 32.000 - 48.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

25 days’ annual leave

Enhanced pension, life and health ins.

Hybrid working: 3 days remote, 2 days在

Descripción de la vacante

Euro London Appointments Ltd in London is seeking a Customer Success Executive who speaks Portuguese to help customers maximise value from a sustainability-focused SaaS platform. The role is hybrid, with 2 days in the office and 3 days remote.

You will respond to queries, coordinate escalations, work with Product/Engineering on feedback, and create onboarding content and training sessions for customers and suppliers. Strong English is required.

Formación

• Portuguese speaker required (native or professional level).
• Fluent in business English; additional languages a plus.
• At least 2 years in customer or technical support within a SaaS business.

Responsabilidades

• Respond to customer queries, troubleshoot issues and coordinate technical escalations.
• Collaborate with Product and Engineering to share feedback and improve the platform.
• Create help-centre content, onboarding materials and self-service resources.
• Develop customer communications and product update campaigns.
• Deliver training sessions for customers and suppliers.
• Monitor support performance and help improve the customer experience.

Conocimientos

Portuguese language (native/prof)

English language (business)

Customer support

Descripción del empleo

Customer Success Executive – Portuguese Speaker

Location: London, UK | Hybrid: 2 days in the office, 3 days remote

Make a real impact through technology and sustainability

Join a growing international technology business helping organisations build more transparent, traceable and sustainable supply chains. This is an opportunity to combine your customer support expertise with a mission that contributes to tackling deforestation and improving environmental accountability.

The Role

As a Customer Success Executive, you’ll be a key point of contact for customers, helping them get the most out of a sustainability-focused SaaS platform.

Your responsibilities will include:

Responding to customer queries, troubleshooting issues and coordinating technical escalations.

Working closely with Product and Engineering to share feedback and improve the platform.

Creating help-centre content, onboarding materials and self-service resources.

Developing customer communications and product update campaigns.

Delivering training sessions for customers and suppliers.

Monitoring support performance and helping improve the customer experience.

About You

Native or professional-level Portuguese speaker, ideally Brazilian Portuguese.

Fluent in business English; additional languages are a plus.

At least 2 years’ experience in customer or technical support within a SaaS business.

Excellent communication and writing skills, with a customer-first mindset.

Organised, proactive and comfortable troubleshooting problems in a fast-paced environment.

A collaborative team player who enjoys learning new technology.

Genuine interest in sustainability, climate or environmental issues.

Experience with customer support platforms, CRM systems or knowledge-base tools is an advantage.

What’s on Offer?

25 days’ annual leave plus public holidays.

Enhanced pension, life and health insurance.

Hybrid working: 3 days remotely and 2 days from a London office.

The opportunity to join a collaborative, international team and contribute to meaningful environmental change.