Portfolio Officer

Riverside Group; Tees Valley; Hybrid; GBP 27,000 - 36,000; Full time

Benefits offered by this job

Competitive pay

Generous pension

Flexible working options

Investment in learning and development

Wide range of benefits

Job summary

Riverside Group in Middlesbrough is seeking a Portfolio Officer to manage housing services and act as an account manager for third‑party relationships, ensuring high‑quality services are delivered to customers in a defined patch.

The role is permanent, 37.5 hours per week, with a Monday–Friday hybrid pattern and a salary of £31,302.63 per annum. You’ll work with internal teams, external partners and Local Authorities to maximise income, reduce voids and support residents.

Qualifications

• Proven track record of delivering a high quality customer service function, preferable in the housing sector.
• Effective stakeholder management, both internally and external to the organisation, including the ability to successfully persuade and influence others.
• Customer focused with excellent communication skills, both verbal and written, with the ability to work at all levels within the business.
• Proven track record of delivering a high quality customer care service including complex needs customers.

Responsibilities

• Directly deliver a range of housing services to specific properties within a designated patch including allocations and lettings and income collection.
• Accountable for patch profitability, minimising void rent loss, identify cash leakage, working in partnership with colleagues to carry out inspections, property viewings and managing tenancy sign ups and new tenancy visits.
• Working in partnership with the Income and Processing Officer, Portfolio Officers will be responsible for and maximisation activities, signposting for advice and carrying out home visits during arrears pursuance processes.
• Commission, direct and influence other teams including third parties as appropriate to resolve low level anti-social behaviour issues, hate crimes, and issues impacting community cohesion, escalating complex cases as appropriate.
• Work collaboratively with a range of stakeholders to

Job description

Job Title: Portfolio Officer
Contract Type: Permanent
Salary: £31,302.63 per annum
Working Hours: 37.5 Hours per week
Working Pattern: Monday-Friday/Hybrid
Location: Middlesborough

The difference you’ll make as a Portfolio Officer

You will deliver effective housing management services and act as an ‘account manager’ for third parties relationships (such as Managed agents, Care or Support providers and Local Authorities), ensuring effective services are delivered to customers within a designated patch. Delivered in an agile manner, through flexible, self-led and resourceful processes that enables putting customer first.

About you

We are looking for someone with:

• Proven track record of delivering a high quality customer service function, preferable in the housing sector.
• Effective stakeholder management, both internally and external to the organisation, including the ability to successfully persuade and influence others.
• Customer focused with excellent communication skills, both verbal and written, with the ability to work at all levels within the business.
• Proven track record of delivering a high quality customer care service including complex needs customers.

Why Riverside?

At Riverside, we’re a housing association with a difference – enhancing the everyday for all our customers. For 90 years, we’ve been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives.

We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us.

Working with us, you’ll enjoy:

• Competitive pay & generous pension
• 25 days holidays plus bank holidays
• Flexible working options available
• Investment in your learning, personal development and technology
• A wide range of benefits

Diversity and Inclusion at Riverside:

We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues.

Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview.

Role Profile

• Directly deliver a range of housing services to specific properties within a designated patch including allocations and lettings and income collection.
• Accountable for patch profitability, minimising void rent loss, identify cash leakage, working in partnership with colleagues to carry out inspections, property viewings and managing tenancy sign ups and new tenancy visits.
• Working in partnership with the Income and Processing Officer, Portfolio Officers will be responsible for and maximisation activities, signposting for advice and carrying out home visits during arrears pursuance processes.
• Commission, direct and influence other teams including third parties as appropriate to resolve low level anti-social behaviour issues, hate crimes, and issues impacting community cohesion, escalating complex cases as appropriate.
• Work collaboratively with a range of stakeholders to