Portfolio Officer

Jobs4; Tees Valley; Hybrid; GBP 28,000 - 34,000; Full time

Benefits offered by this job

Competitive pay

25 days holidays + bank holidays

Flexible working options

Learning & development

Job summary

Riverside is a housing association delivering housing management services and acting as an account manager for third-party relationships, such as managed agents, care or support providers and Local Authorities, ensuring services reach customers in a designated patch. Work is delivered in an agile, flexible, self-led manner with the customer at the forefront.

You will join a team committed to putting customers first, with a focus on delivering high-quality service, effective stakeholder

Qualifications

• Proven track record of delivering a high quality customer service function, preferably in the housing sector.
• Effective stakeholder management, both internally and external to the organisation, including the ability to successfully persuade and influence others.
• Customer focused with excellent communication skills, both verbal and written, with the ability to work at all levels within the business.
• Proven track record of delivering a high quality customer care service including complex needs customers.

Responsibilities

• Deliver effective housing management services and act as an account manager for third parties relationships.
• Ensure services are delivered to customers within a designated patch using agile, flexible, and self-led processes.

Skills

Customer service

Stakeholder management

Communication skills

Customer care

Job description

Job Title: Portfolio Officer
Contract Type: Permanent
Salary: £31,302.63 per annum
Working Hours: 37.5 Hours per week
Working Pattern: Monday-Friday/Hybrid
Location: Middlesborough

Please note that whilst we will accept applications on the basis of any form of valid legal permission to work in the UK, we will be surrendering the Riverside Sponsorship licence, so for the avoidance of doubt, we are unable to apply for any further sponsorships whether on behalf of existing colleagues or candidates.

The difference you’ll make as a Portfolio Officer

You will deliver effective housing management services and act as an ‘account manager’ for third parties relationships (such as Managed agents, Care or Support providers and Local Authorities), ensuring effective services are delivered to customers within a designated patch. Delivered in an agile manner, through flexible, self-led and resourceful processes that enables putting customer first.

About you

• Proven track record of delivering a high quality customer service function, preferably in the housing sector.
• Effective stakeholder management, both internally and external to the organisation, including the ability to successfully persuade and influence others.
• Customer focused with excellent communication skills, both verbal and written, with the ability to work at all levels within the business.
• Proven track record of delivering a high quality customer care service including complex needs customers.

Why Riverside?

At Riverside, we’re a housing association with a difference – enhancing the everyday for all our customers. For 90 years, we’ve been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives. We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us.

Working with us, you’ll enjoy:

• Competitive pay & generous pension
• 25 days holidays plus bank holidays
• Flexible working options available
• Investment in your learning, personal development and technology
• A wide range of benefits

Diversity and Inclusion at Riverside:

We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues. Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview.