Housing Portfolio Officer — Client‑Facing Account Manager (Hybrid)

Riverside; Harrogate; Hybrid; GBP 28,000 - 34,000; Full time

Benefits offered by this job

Competitive pay

Generous pension

25 days holidays plus bank holidays

Flexible working options

Investment in learning and development

Job summary

Riverside is hiring a Portfolio Officer to deliver effective housing management services and to act as an account manager for third party relationships such as Managed Agents, Care or Support providers and Local Authorities, ensuring services are delivered to customers within a designated patch.

The role is delivered in an agile, self-led environment with emphasis on putting the customer first, requiring strong stakeholder engagement and communication across internal and external partners.

Qualifications

• Proven track record of delivering a high quality customer service function, preferably in the housing sector.

Responsibilities

• Directly deliver a range of housing services to specific properties within a designated patch including allocations and lettings and income collection.
• Accountable for patch profitability, minimising void rent loss, identify cash leakage, working in partnership with colleagues to carry out inspections, property viewings and managing tenancy sign ups and new tenancy visits.
• Working in partnership with the Income and Processing Officer, Portfolio Officers will be responsible for and maximisation activities, signposting for advice and carrying out home visits during arrears pursuance processes.

Skills

Customer service

Stakeholder management

Communication

Problem solving

Job description

Riverside is hiring a Portfolio Officer to deliver effective housing management services and to act as an account manager for third party relationships such as Managed Agents, Care or Support providers and Local Authorities, ensuring services are delivered to customers within a designated patch.

The role is delivered in an agile, self-led environment with emphasis on putting the customer first, requiring strong stakeholder engagement and communication across internal and external partners.