Portfolio Manager - Block Management

Lori A Mingus; London; On-site; GBP 40,000 - 55,000; Full time

Job summary

A leading company in block management is seeking a Portfolio Manager to oversee property operations. This role involves liaising with stakeholders, managing maintenance, and conducting financial tasks. The ideal candidate is dynamic, has strong communication skills, and a minimum of two years' experience in block management.

Benefits

25 days holiday plus bank holidays

Flexible working arrangements

Qualifications

• Minimum two years' experience in block management.
• Excellent communication skills, both verbal and written.

Responsibilities

• Manage day-to-day operations of a portfolio of properties.
• Liaise with tenants, leaseholders, and contractors.
• Conduct monthly management visits and prepare reports.

Skills

Communication

Time Management

IT Skills

Tools

Microsoft Office

Job description

Join to apply for the Portfolio Manager - Block Management role at Lori A Mingus

London Block Management (LBM) is expanding, and we're looking for a Portfolio Manager to join our thriving team.

This is more than just a job—it's an opportunity to be part of a company where your voice is heard, change happens quickly, and no two days are the same.

At LBM, we pride ourselves on doing things differently. We work in a fast-paced, collaborative environment where everyone is encouraged to take ownership and contribute to meaningful progress. We also offer flexible working arrangements to support a healthy work-life balance.

If you're a Portfolio Manager seeking your next challenge within a supportive, ambitious, and forward-thinking team, we'd love to hear from you.

The Role

• Title: Portfolio Manager
• Hours: Monday to Friday, 9am - 6pm. Attendance at evening meetings with clients on an ad hoc basis, with time off in lieu.
• Reports to: Portfolio Director / Associate Directors
• Holiday: 25 days plus bank holidays, as per employment contract

Overview

The Portfolio Manager is responsible for the day-to-day management of their own portfolio of properties, which may include various property types and clients (freeholders, RMCs, RTMs, developers). You will be the main point of contact for all property-related matters, supported by a team. The role requires adaptability to a fast-paced environment and a desire to develop with the company.

Day-to-Day Responsibilities

• Liaising with tenants, leaseholders, freeholders, and boards of directors to manage expectations.
• Handling maintenance issues, obtaining quotations, and communicating with contractors.
• Responding promptly to inquiries via phone, email, or post.
• Managing disputes or complaints from leaseholders.
• Performing property searches via Land Registry.
• Overseeing maintenance progress and ensuring system updates.
• Managing health and safety, fire risk assessments, asbestos, and compliance issues.
• Issuing Section 20 Notices, liaising with surveyors and insurance brokers, and managing claims.
• Administering keys, fobs, permits, and managing access for contractors and residents.
• Participating in out-of-hours emergency contact rotation.

Reporting and Meetings

• Conducting monthly management visits and preparing reports.
• Attending weekly portfolio review meetings.
• Participating in quarterly client meetings and preparing reports.
• Attending EGMs and AGMs, and running residents' meetings as needed.
• Issuing meeting minutes promptly.

Financial and Administrative Tasks

• Managing service charge and ground rent collections.
• Drafting budgets and demand letters.
• Handling arrears and liaising with solicitors and debt collectors.
• Issuing S20 notices and updating clients on collection status.
• Filing company confirmation statements, accounts, and managing company secretary duties.

Role Requirements

• Proficient in Microsoft Office and IT skills.
• Minimum two years' experience in block management and broad property knowledge.
• Ambitious, dynamic, and motivated.
• Excellent communication skills, both verbal and written.
• Strong time management skills.
• Ability to run meetings and handle issues independently.
• Full clean UK driving license is advantageous.

Training

On-the-job training will be provided, supplemented by external courses. Staff are encouraged to pursue IRPM exams at the earliest opportunity.