Portfolio Information Lead

Post Office Ltd; Greater London; On-site; GBP 65,000 - 85,000; Full time

Benefits offered by this job

Annual car allowance

Generous pension scheme

6 x Life assurance

Job summary

Post Office Ltd is seeking a Portfolio Information Lead to support the transformation programme, shaping information management and document control practices across the portfolio. The role partners with multiple teams to deliver a phased rollout of a new knowledge management solution and to embed best practices for information governance.

The successful candidate will work with the Head of Portfolio Governance & Operations, and will contribute to communications and change activities within a

Qualifications

• Experience in PMO, portfolio governance and information management.
• Strong stakeholder engagement across cross-functional teams.
• Knowledge of governance frameworks and reporting requirements.

Responsibilities

• Evaluate current portfolio information management, document control and access rights.
• Lead the design and input into a new document repository and knowledge management solution.
• Develop a culture of knowledge sharing and coordinate programme communications.

Skills

Portfolio governance

PMO/Portfolio support

Stakeholder collaboration

Confluence & Jira

Tools

Confluence

Jira

Job description

Requisition ID19121-Posted10/08/2026-Transformation (50000028)-Transformation Delivery - Technology (60000462)-Wood Street (Admin Site) (141550)-Transformation-Permanent-Full Time-City of London – and Greater London

Reporting Line: Head of Portfolio Governance & Operations
Contract type: Permanent
Grade: 3A
Location: Wood Street, London

What to expect

The Portfolio Information Lead will play a pivotal role in supporting the successful delivery of our transformation programme by evaluating current portfolio information management, document control & management processes including storage, retention and access rights. Subsequently embedding of a consistent best practice approach to information management and document control, ensuring that organisational and regulatory requirements are met.

The role will work with a variety of stakeholders to agree a roadmap for any changes needed to improve the current document sharing process, identify any existing tooling that can be enhanced and work with various teams to deliver an agreed, phased roll‑out plan that will aim deliver POLs new approach to document and information management.

Working with the systems and support manager they will lead the design and input into the implementation of any new document repository & knowledge management solution. They will also lead on developing a culture of knowledge sharing, including, internal programme communications and liaise with Corporate Communications to coordinate key programme messaging and communications.

What we can do for you

Our business is changing and we understand that attracting the right talent is pivotal in driving the positive change needed, to help us achieve our ambitious goals. Beyond a competitive salary, we offer a comprehensive benefits package that includes:

• 27.5 days annual leave (rising to 30 after 2 years), plus bank holidays
• Up to 18% on target bonus opportunity
• Annual car allowance
• Generous pension scheme with minimum 10% employer contribution
• Access to 24/7 digital GP services and our Employee Assistance Programme
• 6 x Life assurance and income protection after 12 months service
• Over 400 online courses, mentoring, apprenticeships, and development programmes
• Access to our benefits platform for exclusive discounts & savings
• Experienced People Manager with proven experience collaborating with peers and senior managers, to contribute to the development of, and deliver, a functional communications strategy.
• Significant document and information management and delivery experience.
• Substantial experience in establishing successful, cross‑functional, stakeholder and external supplier relationships.
• Significant document and information management experience, in a large transformation programme including knowledge of principles and best practices
• Proven experience in a PMO, Portfolio support, and management information role within a large complex transformation or change portfolio.
• Knowledge of programme and project governance frameworks and tools.
• Excellent organisational and communication skills.
• Ideally some experience in using Confluence & Jira as supporting piece of document management software.
• Knowledge of data privacy, security and compliance requirements
  Experience of waterfall & agile environments

About us

At Post Office Ltd, we’re proud to be at the heart of communities across the UK, upheld by the dedication and service of our postmasters. We offer essential services that people rely on every day, from parcels and banking to identity and government services. While we continue to evolve with digital innovation, our commitment to personal, face‑to‑face service remains core to who we are.
Our journey is one of reflection, growth, and meaningful change. We’re looking for people who think differently. Those with resilience, purpose, and a deep sense of responsibility to our postmasters, partners and the communities they serve. If you're driven by the chance to make a real impact and help shape a future, built on progress and integrity, we’d love to hear from you. For more details visit [e-mail]

Application Guidance

Our commitment to embracing diversity extends beyond just words. While we’ve outlined key skills above, we recognise that great candidates come from a variety of backgrounds. We value diverse perspectives and are committed to building an inclusive workplace where everyone can thrive.
As a Disability Confident Employer, we recognise the value people with disabilities can bring to our business. If you require any reasonable adjustments throughout the recruitment process or would like further details on the job description, please contact [e-mail]
We’re thrilled by your interest in this opportunity and truly value every application we receive. Please note the advert may close early if we receive a high volume of applications. Unfortunately, we’re unable to provide individual feedback on all submissions.