Portfolio Administrator

JR United Kingdom; London; On-site; GBP 30,000 - 35,000; Full time

Job summary

Join a dynamic and values-driven business as a Portfolio Administrator in London. This role supports the operational delivery of a growing accommodation provider's portfolio. You will manage tenancy lifecycle administration, ensuring compliance and a smooth experience for students. Your attention to detail and strong communication skills will be key in coordinating with Portfolio Managers and regional leads. This is an exciting opportunity to thrive in a collaborative environment, contributing to operational excellence and delivering an exceptional student experience.

Qualifications

• Experience in residential property and tenancy coordination.
• Strong communication skills and high attention to detail.

Responsibilities

• Coordinate tenancy lifecycle and ensure legal compliance.
• Support KPI reporting and manage multiple deadlines.

Skills

Residential Property Experience

Tenancy Coordination

Compliance Knowledge

Strong Communication Skills

Attention to Detail

Tools

YARDI

Fixflo

HubSpot

Job description

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Location: London

Salary: £30,000 to £35,000 per annum plus up to 25% performance-related bonus

Contract: Full-time, permanent

We’re hiring exclusively on behalf of a fast-growing accommodation provider to appoint a Portfolio Administrator to support the operational delivery of their London portfolio. This role is ideal for someone who thrives on structure, accuracy, and supporting the performance of a busy property management team.

Working closely with Portfolio Managers and regional leads, you’ll be responsible for tenancy lifecycle administration, data tracking, compliance coordination, and helping ensure all students experience a smooth and well-managed tenancy journey.

What you’ll be doing:

• Coordinating the tenancy lifecycle: document checks, contract issuance, Right to Rent validation
• Managing tenancy changes and replacements, ensuring legal compliance throughout
• Monitoring inboxes and triaging queries, escalating to relevant teams where needed
• Keeping compliance records up to date (certifications, inspections, exemptions etc.)
• Scheduling inspections, move-ins, and risk assessments using internal systems
• Supporting KPI reporting and weekly tenancy audits
• Handling council tax processes and ensuring documentation is filed correctly
• Providing administrative support for lettings season, handovers, and compliance checks
• Using WhatsApp video to triage common issues like access, keys, or internet faults

What we’re looking for:

• Experience in residential property, lettings, compliance, or tenancy coordination
• High attention to detail and ability to work with pace and accuracy
• Strong communication skills, both written and verbal
• Comfortable using systems like YARDI, Fixflo, HubSpot or similar
• Calm and proactive when managing multiple deadlines or priorities
• A natural team player who can work independently and take ownership
• Council tax or HMO licensing experience is a plus but not essential

Why this role:

This is a great opportunity to join a dynamic and values-driven business with a clear operational structure and plenty of room to grow. You’ll be part of a collaborative team that takes pride in delivering an excellent student experience and operational excellence at scale.

Exclusively represented by

This opportunity is being managed exclusively by Vianney Dinnall-Sadler, Associate Director at Macdonald and Company. All enquiries will be handled confidentially. To learn more please get in touch directly.