Portfolio Administrator

Macdonald & Company; Greater London; On-site; GBP 30,000 - 35,000; Full time

Job summary

Join a dynamic, values-driven business as a Portfolio Administrator, where you'll support the operational delivery of a London property portfolio. This role is perfect for detail-oriented individuals who thrive in a fast-paced environment. You'll manage tenancy lifecycle administration, compliance coordination, and ensure students enjoy a seamless tenancy journey. Work closely with Portfolio Managers and contribute to a collaborative team that values operational excellence and student satisfaction. This is an exciting opportunity to grow within a supportive and structured setting, making a real impact on the student experience.

Benefits

Performance-related Bonus

Career Development Opportunities

Dynamic Work Environment

Collaborative Team Culture

Qualifications

• Experience in residential property, lettings, compliance, or tenancy coordination.
• High attention to detail and ability to work with pace and accuracy.

Responsibilities

• Coordinating the tenancy lifecycle and ensuring legal compliance.
• Monitoring inboxes and triaging queries effectively.

Skills

Residential Property Experience

Compliance Coordination

Strong Communication Skills

Attention to Detail

Time Management

Education

Relevant Degree or Equivalent Experience

Tools

YARDI

Fixflo

HubSpot

Job description

This range is provided by Macdonald & Company. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

Direct message the job poster from Macdonald & Company

Associate Director | PBSA & BTR Recruitment | Business Support, HR & Ops | People-first. Purpose-led. Commercially clear.

Location: London

Salary: £30,000 to £35,000 per annum plus up to 25% performance-related bonus

Contract: Full-time, permanent

We’re hiring exclusively on behalf of a fast-growing accommodation provider to appoint a Portfolio Administrator to support the operational delivery of their London portfolio. This role is ideal for someone who thrives on structure, accuracy, and supporting the performance of a busy property management team.

Working closely with Portfolio Managers and regional leads, you’ll be responsible for tenancy lifecycle administration, data tracking, compliance coordination, and helping ensure all students experience a smooth and well-managed tenancy journey.

What you’ll be doing:

• Coordinating the tenancy lifecycle: document checks, contract issuance, Right to Rent validation
• Managing tenancy changes and replacements, ensuring legal compliance throughout
• Monitoring inboxes and triaging queries, escalating to relevant teams where needed
• Keeping compliance records up to date (certifications, inspections, exemptions etc.)
• Scheduling inspections, move-ins, and risk assessments using internal systems
• Supporting KPI reporting and weekly tenancy audits
• Handling council tax processes and ensuring documentation is filed correctly
• Providing administrative support for lettings season, handovers, and compliance checks
• Using WhatsApp video to triage common issues like access, keys, or internet faults

What we’re looking for:

• Experience in residential property, lettings, compliance, or tenancy coordination
• High attention to detail and ability to work with pace and accuracy
• Strong communication skills, both written and verbal
• Comfortable using systems like YARDI, Fixflo, HubSpot or similar
• Calm and proactive when managing multiple deadlines or priorities
• A natural team player who can work independently and take ownership
• Council tax or HMO licensing experience is a plus but not essential

Why this role:

This is a great opportunity to join a dynamic and values-driven business with a clear operational structure and plenty of room to grow. You’ll be part of a collaborative team that takes pride in delivering an excellent student experience and operational excellence at scale.

Exclusively represented by

This opportunity is being managed exclusively by Vianney Dinnall-Sadler, Associate Director at Macdonald and Company. All enquiries will be handled confidentially. To learn more please get in touch directly.

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Job function

  Administrative

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