Portering Manager

Mitie Group; Royal Borough of Kingston upon Thames; On-site; GBP 36,000 - 48,000; Full time

Job summary

Mitie Group provides portering leadership at Kingston Hospital, ensuring safe, efficient, patient-focused portering services. The role drives continuous improvement, staff development and compliance with NHS and Mitie standards.

Key tasks include rostering, employee appraisals, stakeholder collaboration, and achievement of SLA/KPI targets to support patient flow and clinical services within the hospital.

Qualifications

• Experience leading portering or facilities teams in healthcare.
• Strong communication and problem-solving skills.
• Ability to work under pressure in a busy hospital environment.

Responsibilities

• Manage staffing rotas, annual leave and absence cover for the team.
• Conduct one-to-ones, appraisals and probation reviews of your team.
• Ensure compliance with Health and Safety, Infection Prevention and Control, COSHH, etc.
• Develop effective working relationships with stakeholders, clinical teams, Estates and Facilities teams and Mitie operational management.
• Achievement of SLA/KPI targets, compliance completion rates, audit scores, patient satisfaction levels, attendance levels, vacancy management, budget control and Health & Safety performance.
• Experience in managing teams, coordinating rotas, holiday cover.
• Ideally worked in healthcare, logistics, hospitality or facilities management environments.
• Strong communication and leadership skills.
• Organised, professional, resilient, and customer focused.

Skills

Leadership

Team management

Stakeholder liaison

Health & Safety

Service improvement

Job description

Mitie have a new opportunity for a Portering Manager to support the team at The Kingston Hospital! You will be responsible for the leadership, management and continuous improvement of the Portering Service across the Hospital. You will also ensure safe, efficient and patient-focused delivery of all portering activities whilst maintaining compliance with NHS, Trust and Mitie standards. The role plays a critical part in supporting patient flow, clinical services and the wider hospital operation.

Main duties:

• Manage the staffing rotas, annual leave and absence cover for the team,
• Conduct one-to-ones, appraisals and probation reviews of your team,
• Ensure compliance with all statutory & contractual obligations including Health and Safety, Infection Prevention and Control, COSHH, etc.,
• Develop effective working relationships with stakeholders, clinical teams, Estates and Facilities teams and Mitie operational management,
• Achievement of SLA/KPI targets, compliance completion rates, audit scores, patient satisfaction levels, attendance levels, vacancy management, budget control and Health & Safety performance.
• Experience in managing teams, coordinating rotas, holiday cover,
• Ideally worked in healthcare, logistics, hospitality or facilities management environments,
• Strong communication and leadership skills,
• Organised, professional, resilient, and customer focused,
• Able to work under pressure and manage competing priorities in a busy healthcare environment,

Mitie is committed to safeguarding and promoting the welfare of vulnerable groups, including children and adults at risk, and expects all employees to share this commitment. The successful candidate will be subject to an Enhanced criminal record check with appropriate barred list checks and satisfactory references. All colleagues are expected to understand and uphold their safeguarding responsibilities as part of their role.