Portering Manager

Mitie; Greater London; On-site; GBP 43,000 - 53,000; Full time

Job summary

Mitie is seeking a Portering Manager at Kingston Hospital in Kingston upon Thames to lead the portering service, ensuring safe, efficient, patient-focused delivery across the hospital while meeting NHS, Trust and Mitie standards.

You will manage staffing rotas, performance reviews and compliance with Health and Safety, Infection Prevention and COSHH, while building strong relationships with clinical teams and Estates/Facilities. This role supports patient flow and overall hospital operations.

Qualifications

• Experience in managing portering teams in healthcare settings.
• Proven ability to plan staff rotas and absence cover.
• Strong communication and leadership skills.
• Knowledge of Health and Safety, Infection Prevention and COSHH compliance.
• Ability to build effective relationships with clinical and facilities teams.

Responsibilities

• Manage staffing rotas, annual leave and absence cover for the team.
• Conduct one-to-ones, appraisals and probation reviews.
• Ensure compliance with Health and Safety, Infection Prevention and COSHH.
• Develop effective working relationships with stakeholders, clinical teams, Estates and Facilities teams and Mitie operational management.
• Achievement of SLA/KPI targets, compliance completion rates, audit scores and patient satisfaction.

Skills

Team management

Rotas planning

Communication

Leadership

Healthcare experience

Facilities management

Job description

Join Mitie - the future of high performing places.

HOURS: Monday to Friday, 40 hours

LOCATION: Kingston Hospital - Kingston Upon Thames - Galsworthy Road

Mitie have a new opportunity for a Portering Manager to support the team at The Kingston Hospital! You will be responsible for the leadership, management and continuous improvement of the Portering Service across the Hospital.

You will also ensure safe, efficient and patient-focused delivery of all portering activities whilst maintaining compliance with NHS, Trust and Mitie standards. The role plays a critical part in supporting patient flow, clinical services and the wider hospital operation.

• Manage the staffing rotas, annual leave and absence cover for the team,
• Conduct one-to-ones, appraisals and probation reviews of your team,
• Ensure compliance with all statutory & contractual obligations including Health and Safety, Infection Prevention and Control, COSHH, etc.
• Develop effective working relationships with stakeholders, clinical teams, Estates and Facilities teams and Mitie operational management,
• Achievement of SLA/KPI targets, compliance completion rates, audit scores, patient satisfaction levels, attendance levels, vacancy management, budget control and Health & Safety performance.

What we are looking for:

• Experience in managing teams, coordinating rotas, holiday cover, performance reviews,
• Ideally worked in healthcare, logistics, hospitality or facilities management environments,
• Strong communication and leadership skills,
• Organised, professional, resilient, and customer focused,
• Able to work under pressure and manage competing priorities in a busy healthcare environment,

Mitie is committed to safeguarding and promoting the welfare of vulnerable groups, including children and adults at risk, and expects all employees to share this commitment. The successful candidate will be subject to an Enhanced criminal record check with appropriate barred list checks and satisfactory references. All colleagues are expected to understand and uphold their safeguarding responsibilities as part of their role.

This role is considered regulated activity and therefore subject to the following: It is a criminal offence for people who are barred from working regulated activity to apply for roles that require them to work unsupervised with that particular group (i.e. adults, children or both).

This post is exempt from the Rehabilitation of Offenders Act 1974 and Mitie is therefore permitted to ask job applicants to declare all convictions and cautions (including those which are "spent" unless they are "protected" under the filtering rules) in order to assess their suitability to work with children or vulnerable adults.

Mitie is committed to safeguarding and promoting the welfare of vulnerable groups, including children and adults at risk, and expects all employees to share this commitment. The successful candidate will be subject to an Enhanced criminal record check with appropriate barred list checks and satisfactory references. All colleagues are expected to understand and uphold their safeguarding responsibilities as part of their role.

This role is considered regulated activity and therefore subject to the following:

• It is a criminal offence for people who are barred from working regulated activity to apply for roles that require them to work unsupervised with that particular group (i.e. adults, children or both).

This post is exempt from the Rehabilitation of Offenders Act 1974 and Mitie is therefore permitted to ask job applicants to declare all convictions and cautions (including those which are "spent" unless they are "protected" under the filtering rules) in order to assess their suitability to work with children or vulnerable adults.