Porter Services Staff (Community Sites)

Train Work Live; Pontypridd; Remote; GBP 24,000 - 29,000; Full time

Job summary

Cwm Taf Morgannwg University Health Board (CTMUHB) is advertising a Community Bed Porter role based at the Community Offices in Pontypridd. The job involves driving duties and porter tasks across CTMUHB sites, delivering and collecting medical equipment, and assisting with patient transfer in a busy community setting.

The role is full-time, with a 37.5-hour week, and requires a flexible, team-oriented approach. A full driving licence is essential; Welsh language ability is desirable.

Qualifications

• Educated to a good standard of education or relevant work experience.
• Customer services NVQ level 2 or equivalent level of knowledge and experience.
• Full driving licence (Cat B).
• Knowledge of porter duties.

Responsibilities

• Work as part of the porter services team across CTMUHB sites.
• Assist with fire response, patient evacuation and safety procedures.
• Handle day-to-day porter tasks: patient transfer, equipment movement, specimen collection, pharmacy duties, meal service trolleys, wheelchair management, stores deliveries, mail, medical gases, waste.
• Operate equipment and audit tools provided by Facilities (Datix, Portertrac, handheld devices, etc.).

Skills

Teamwork

Customer service

Welsh (desirable)

Education

NVQ level 2 in Customer Services or equivalent

Job description

Main area Support Services Grade Band 2 Contract Permanent Hours Full time - 37.5 hours per week (Monday to Friday) Job ref 110-EA137-1126

Employer Cwm Taf Morgannwg University Health Board Employer type NHS Site Community Offices Town Pontypridd Salary £26,300 per annum Salary period Yearly Closing 08/11/2026 23:59

Thank you for your interest in joining Cwm Taf Morgannwg (CTM) University Health Board.

Located in the heart of South Wales, we’re central to Cardiff, Newport, and Swansea. Deeply rooted in our community, as an NHS organisation we are dedicated to providing compassionate patient care and building healthier communities together.

At CTM, you’ll be part of a supportive, inclusive team from diverse nations, cultures, and backgrounds. Every role counts, every person matters, and together, we’re creating a space where everyone can thrive.

Discover more about working with us here:

An opportunity has arisen for a successful candidate to join our busy team of community bed porters based at our Community Offices, Heol Draw.

The position will consist mainly of supporting driving duties, but will also support all relevant porter duties as per role requirements.

The post holder will work without supervision as a member of a multi-disciplined Team and will be expected to deliver, install, repair and collect a range of medical equipment throughout Cwm Taf Morgannwg University Health Board (CTMUHB) locality.

Main duties of the job

1. To work within CTMUHB and routinely at all Health sites, undertaking all duties as designated by the Porter Services Supervisor/Porter Service Team Leader (within remit of the role) in accordance with Porter Services Standard Operating Procedures (SOP’s) and as detailed in the assignment instructions for the post and site.

2. To work as part of the fire response team, liaising with the relevant site nominated officer responsible for fire safety and colleagues, attending incidents and assisting with patient evacuation where necessary.

3. To provide and working on a duty rota; for example, the transfer of patients, movement of clinical and non clinical equipment, collection of specimens, pharmacy duties, patient meal service trolleys, wheelchair management services, hospital key control, bulk stores deliveries, mail services, medical gases, waste collection and carry out driving duties on site and at locations off site.

4. To undertake the day-to-day routine duties the post holder is required to use various types of equipment and audit tool and communication devices supplied by the Facilities department, i.e. computers, Datix, Portertrac (Ausped), hand held audit devices, telephones, bleeps, two way radios, earpieces, etc.

Working for our organisation

Cwm Taf Morgannwg (CTM) University Health Board, part of NHS Wales, serves a large population across a diverse and beautiful region, steeped in history and heritage. With nearly 13,500 staff, our health board is one of Wales’s largest employers.

Together, we are Team CTM; a workforce dedicated to offering excellent patient care and support to the 450,000 people across our three regions, Bridgend, Merthyr Tydfil, and Rhondda Cynon Taf. We operate three District General hospitals, several community hospitals, primary and community care facilities.

CTM’s location offers the best of South Wales, just 20 minutes from Cardiff’s vibrant city life, the natural beauty of the Brecon Beacons, and the serene coastline at Ogmore. Whether you enjoy lively urban amenities, peaceful countryside, or seaside escapes, our location makes an ideal setting for both work and personal life.

Our CTM 2030 Strategy—Our Health, Our Future—focuses on uniting our region around shared health and wellbeing goals. Our values guide us daily:

• We listen, learn, and improve
• We treat everyone with respect
• We work together as one team

CTM employees enjoy benefits including; a leading pension, generous leave, flexible work, career growth, and access to ongoing learning and development.

At CTM, you’ll find a welcoming, team-oriented workplace that values diversity and compassion, where you can take pride in your work and the difference it makes.

Detailed job description and main responsibilities

Welsh Skills Desirable: This post is advertised as Welsh Desirable. This doesn’t mean essential; whilst the candidate doesn't need to have skills in Welsh, we'll consider it an advantage when short-listing and selecting candidates. This isn’t ‘fluency’, just Speaking & Listening skills at Level 3 (equivalent to CEFR B2) or above. Level 3 means basic conversations with patients about their everyday health. For more information, see ‘Welsh Language Guidance’ in the documents right at the bottom.

Welsh Skills Desirable: This post is advertised as Welsh Desirable. This doesn’t mean essential; whilst the candidate doesn't need to have skills in Welsh, we'll consider it an advantage when short-listing and selecting candidates. This isn’t ‘fluency’, just Speaking & Listening skills at Level 3 (equivalent to CEFR B2) or above. Level 3 means basic conversations with patients about their everyday health. For more information, see ‘Welsh Language Guidance’ in the documents right at the bottom.

Person specification

• Welsh language speaking/listening skills at Level 3 or above

Qualifications / Knowledge

• Educated to a good standard of education or relative work experience.
• Customer services NVQ level 2 or equivalent level of knowledge and experience.
• Full driving license. (Cat B license holders with a Cat D1 driver entitlement).
• Knowledge of Porter duties

Experience / Skills

• Able to work as part of a team.
• Able to confirm that have worked in a similar role either in or out of NHS

Equality and Diversity: We welcome applications from all protected groups under the Equality Act 2010. This includes, but is not limited to, age, sex, sexual orientation, gender identity/reassignment, race/nationality, religion/belief, disability, pregnancy and maternity, and marriage and civil partnership, as well as those from the Armed Forces community.

Sponsorship: Applicants who are not UK or Republic of Ireland nationals will require sponsorship to obtain either a Health and Care Visa or a Skilled Worker Visa unless they already hold permission to work via another route. Prospective applicants should self-assess their eligibility for sponsorship by visiting the UK Government’s Work in the UK guidance .

Use of AI: We review applications against role-specific criteria. Whilst AI tools can be helpful, applications that rely heavily on AI-generated or generic content may not provide the necessary detail, which may reduce the chances of being shortlisted. To give your application the best chance, please ensure the information you provide is both accurate and authentic, and tailor your examples to the criteria in the Person Specification.

Correspondence: Please check your email regularly, as all recruitment correspondence will be sent to the address on your application. Applications are accepted in Welsh or English with no preference.

Additional information: We reserve the right to close a vacancy early or withdraw an advertisement to accommodate the redeployment of internal staff into suitable roles. All posts are subject to relevant checks, including Disclosure and Barring Service checks and, where required, Professional Registration verification.

We are proud to be a living wage employer.

Employer certification / accreditation badges

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.