Porter | Concierge

Accor Hotels; Southampton; On-site; GBP 22,000 - 28,000; Full time

Job summary

Join a dynamic hotel environment as a Porter/Concierge where every day brings new experiences! This role is perfect for those who thrive on making guests feel special while assisting with their arrival and departure. You'll be the first point of contact, providing exceptional service and sharing your local knowledge. Enjoy a fun work atmosphere, endless career development opportunities, and the chance to be part of a community that values its team members. If you're enthusiastic about hospitality and love connecting with people, this is the perfect opportunity for you!

Benefits

Worldwide accommodation discounts

Food & beverage discounts

Free nights’ accommodation on anniversary

Employee Assistance Program

Discounted health insurance

Chadstone shopping centre discounts

Learning & career development opportunities

Industry-leading training with Accor Academy

Qualifications

• Energetic and team-focused attitude with exceptional communication skills.
• Ability to work across a 7-day roster including evenings and weekends.

Responsibilities

• Assist guests with luggage and provide exceptional service.
• Greet guests warmly and respond to their requests promptly.
• Valet parking and general porter duties as required.

Skills

Customer Service

Communication Skills

Attention to Detail

Teamwork

Problem Solving

Job description

Company Description

At Accor we believe that there is a place for everyone in the same way that our brands cater to all of our guests. That’s why we offer the greatest career opportunities, industry training and the chance to work in the most diverse locations in the hotel, resort and hospitality industry.

Who we are…

A sanctuary of style, Hotel Chadstone Melbourne MGallery offers the perfect luxury escape nestled close to the city of Melbourne and on the doorstep of Chadstone - The Fashion Capital. Our unique design marries both exclusivity and comfort allowing guests to feel a sense of home during their stay, whilst transporting them into a world of glamour and style. Five star luxury and opulencecreates the perfect setting for our team to create special moments that our guests will remember forever. Join us at Hotel Chadstone Melbourne MGallery, where we create stories that stay.

Job Description

As a Porter / Concierge, no two days are the same. You will assist our guests with all aspects of their arrival and departure experience, and everything in between-luggage assistance, valet parking and responding to guest requests - whilst at the same time, creating stories that stay.

• Be the first point of contact and greet guests with a warm welcome every time
• Provide exceptional service to our guests in every interaction by anticipating their needs, responding to requests promptly, efficiently, and courteously
• Share your knowledge and passion for Melbourne with visitors to our city
• Be the "face" of our hotel
• Welcome our guests and make them feel special
• Assist guests with general enquiries and luggage requests
• Valet parking of cars
• General Porter duties as required

What we can offer you:

• A fun work environment where your job is simply to make people happy!
• A genuine sense of community… our team is one big family
• Share your love of Melbourne! Our guests want your insider-knowledge on what to experience when they visit our great city
• Develop invaluable skills that you can use in all walks of life – customer service, communication, time management, problem solving and resilience!
• If hospitality is your thing, the career opportunities are endless as part of Australia’s largest hospitality employer, Accor
• Be part of a company that cares for our community and our environment with industry-leading initiatives that make you proud to come to work every day

Qualifications

What we're looking for...

• An energetic, team-focused and can-do attitude
• Enthusiasm to connect with guests and to hear their story
• Exceptional communication skills both written and verbal
• Excellent attention to detail
• Hold Victorian full drivers license essential
• The ability to work across a 7 day roster - evenings, mornings and weekends

Additional Information

What’s in it for you

• Great benefits - worldwide accommodation and food & beverage discounts from you first day, Chadstone shopping centre discounts, free nights’ accommodation on your anniversary with Accor, Employee Assistance Program, discounted health insurance
• Live in Melbourne's South-East? Work close to home and avoid the CBD
• Endless learning & career development opportunities with Australia's largest hospitality group – Accor
• Industry-leading training and development opportunities with Accor Academy
• Be part of a dynamic hotel environment with a supportive and fun team

Apply now to begin your journey with Hotel Chadstone Melbourne MGallery, we look forward to receiving your application.