Concierge Agent

Accor Hotels; Southampton; On-site; GBP 22,000 - 28,000; Full time

Job summary

An established industry player in hospitality is seeking a Concierge Agent to enhance guest experiences at their luxurious property. In this role, you will be the key point of contact for guests, ensuring their needs are met with professionalism and warmth. Your ability to anticipate guest requests and provide insightful recommendations will play a crucial role in creating memorable stays. This position offers a dynamic work environment where you can thrive and grow, with opportunities for personal development and career advancement. Join a team that values diversity and inclusion, and make a meaningful impact in the world of hospitality.

Benefits

Employee Benefit Card

Learning Programs

Career Development Opportunities

Corporate Social Responsibility Activities

Qualifications

• Previous experience in a concierge or customer service role.
• Outstanding guest service skills with a friendly demeanor.
• Strong problem-solving abilities and attention to detail.

Responsibilities

• Greet guests warmly and provide exceptional service.
• Assist guests with reservations for dining and activities.
• Stay informed about local attractions and hotel services.

Skills

Guest Service Skills

Communication Skills

Problem-Solving

Multilingual Skills

Computer Literacy

Education

High School Diploma

Higher Education in Hospitality

Tools

MS Word

MS Outlook

MS Excel

Property Management Systems

Job description

Company Description

"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"

Job Description

Concierge Agent:

We are seeking a professional and friendly Concierge Agent to join our team in Cairo, Egypt. As a Concierge Agent, you will be the go-to person for our guests, providing exceptional service and ensuring their stay is memorable and enjoyable.

• Greet guests warmly and offer professional, consistent, and engaging service
• Anticipate guests' needs and make informed suggestions for activities, dining, and local attractions
• Assist guests with making reservations for travel, dining, and special events
• Serve as a knowledgeable liaison between guests and all aspects of the hotel
• Provide accurate and up-to-date information about hotel services and local area attractions
• Collaborate with other departments to ensure guest satisfaction and resolve any issues promptly
• Handle guest inquiries and requests efficiently and courteously
• Maintain an organized and tidy concierge desk area
• Stay informed about local events, attractions, and changes in hotel services
• Assist with additional guest services such as luggage storage, transportation arrangements, and special requests

Qualifications

• Previous experience in a similar concierge or customer service role, preferably in the hospitality industry
• Outstanding guest service skills with a friendly and professional demeanor
• Excellent verbal and written communication skills
• Strong computer literacy, including proficiency in MS Word, Outlook, and Excel (experience with Property Management Systems is a plus)
• Proven ability to perform under pressure in a fast-paced, team-oriented environment
• In-depth knowledge of Cairo's attractions, restaurants, events, and local culture
• Multilingual skills are highly desirable
• Strong problem-solving abilities and attention to detail
• Flexibility to work various shifts, including weekends and holidays
• Ability to stand for extended periods and assist with luggage when necessary
• High school diploma or equivalent; higher education in hospitality or tourism is a plus

Additional Information

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

What is in it for you:

• Employee benefit card offering discounted rates at Accor worldwide
• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.

Hotel Overview: Overlooking one of Cairo’s most beautiful Nile views, Nile City Towers complex is a business destination claim to Egypt’s corporate success. Built on a total area of 16,000 sqm, Nile City Towers boasts a 170 meter Nile façade and its two towers are an anchor to an exclusive shopping center, upscale housing, a five-star hotel, 8-screen cinema and 4 floors of underground parking.
The spectacular reception leads the way to 566 elegantly designed rooms, suites restaurants, bars and a health club the 25th floor with a comprehensive range of fitness facilities including a signature Willow Stream Spa as well as a sky-high swimming pool.

Physical Aspects of Position (include but are not limited to):

• Constant standing and walking throughout shift.
• Frequent lifting and carrying up to 30 lbs.
• Occasional kneeling, pushing, pulling, lifting.
• Occasional ascending or descending ladders, stairs and ramps.

Visa Requirements:Must be legally permitted to work in Egypt.