Porter Cdh

John Lewis Partnership; Weybridge; Sur place; GBP 21 000 - 26 000; Plein temps

Résumé du poste

John Lewis Partnership is seeking a Customer Delivery Porter to operate from our Network Customer Delivery Hub, delivering, assembling, and installing products directly in customers' homes while upholding the Partnership's standards and policies. You will start at your delivery hub, manage route deliveries using a Partner Device, and demonstrate how new products work.

The role is 41 hours per week over four days, with two shift patterns, and requires strong communication and a customer-centric

Qualifications

• Previous experience in a customer facing role is desirable.
• Experience with installation of appliances or assembling furniture is desirable.

Responsabilités

• Deliver, assemble, and install products in customers' homes.
• Start at the hub, assist loading, and manage deliveries in route order.
• Demonstrate product use and explain new features to customers.
• Maintain safety and GDPR compliance; report incidents promptly.
• Maintain vehicle cleanliness and handle large items (sofas, white goods, beds).
• Communicate clearly with customers to ensure a friendly experience.

Connaissances

Communication

Customer service

Description du poste

As a Customer Delivery Porter, you will be the face of the John Lewis & Partners brand. Operating out of our Network Customer Delivery Hub, you will deliver, assemble, and install products directly in our customers' homes following planned delivery routes. You will promote the Partnership brand by maintaining a professional and courteous manner toward other road users, delivering outstanding customer service, and ensuring full compliance with the Working Time Directive, Health & Safety legislation, and Partnership Policy. Due to working time regulations, applicants must be 18 years or over to apply.

Key Responsibilities

Once fully trained, your day will see you start at the delivery hub you are based at before heading out on route, where your responsibilities will include:

• Act as an ambassador for John Lewis, keeping customer service as your top priority and delivering an outstanding experience.
• Start your shift at the delivery hub and assist the warehouse team with loading the lorry for the day's scheduled routes.
• Manage deliveries and installations in route order using a Partner Device.
• Demonstrate respect and courtesy for customers' homes, handling unexpected situations calmly to find the best solutions.
• Support the driver in safely installing, assembling, and disconnecting free-standing appliances, furniture, and TVs.
• Efficiently demonstrate how newly installed products work and stay updated on new products and technologies.
• Maintain a safe working environment by adhering to Health & Safety guidance, manual handling procedures, and GDPR requirements.
• Keep delivery vehicles clean at all times and report any accidents, incidents, or near misses immediately to the management team.
• Ability to manage the physical demands of the role, including lifting and handling large items such as sofas, white goods, sports equipment, furniture, beds, and mattresses.
• Strong communication skills and a customer-centric mindset.

41 hours per week across 4 days on a 5 week rota. 2 shift patterns available: 1 (AM Shift) - Monday-Saturday 06:00-17:00. 2 (PM Shift) - Monday-Friday 10:30-21:30, Saturday 07:00-18:00

Desirable skills/experience you may have

• Previous experience in a customer facing role.
• Previous experience of the installation of white goods, building of furniture or associated skills.

The partnership

We're the largest employee owned business in the UK and home of our cherished brands, John Lewis and Waitrose. We're not just employees, we're Partners, driven by our purpose to build a happier world. As we look to our future, there's never been a more exciting time to join us.

We're ruthlessly focused on being brilliant at retail. We continue to innovate, adapt and diversify. Never Knowingly Undersold on price, quality and service in John Lewis and passionately serving food-lovers in Waitrose.

As Partners we all share the responsibility of ownership and in its rewards. We use our voices to contribute to our success, working together through the good and challenging times, holding true to our behaviours and treating everyone with kindness and respect.

We all own making the Partnership somewhere we belong. Embracing our differences and creating an environment where we're free to be ourselves and can THRIVE. Growing ourselves individually, and as a collective.

As Partners, we make all the difference. And, we all own it., We want all of our Partners to have a good work-life balance and we support flexible working. This might mean flexible or compressed hours, job sharing or shorter hour contracts, where possible. Please discuss this further with the hiring manager during your interview.