Porter

Seaham Hall; North East; Hybrid; GBP 14,000 - 21,000; Part time

Benefits offered by this job

Great team support

Training & development

Progression opportunities

Competitive salary

Holidays

Free parking

Incentives & rewards

Job summary

Seaham Hall in County Durham is seeking a part-time Porter to join our luxury hotel team. You will assist guests on arrival, help with luggage, and support the reception and housekeeping teams to maintain the 5-star standard.

The role requires weekend and bank holiday availability, transport, and a customer-focused approach. We offer competitive pay, staff benefits, training, and opportunities to grow within our expanding property.

Qualifications

• Minimum 1 year hospitality experience.
• Must be over 25 for insurance purposes.
• Excellent customer service and communication skills.
• Attention to detail to deliver 5-star service.
• Computer literate and proficient with Microsoft systems.

Responsibilities

• Provide quality customer care for guests on arrival.
• Assist with guest luggage and movement of vehicles as needed.
• Work with reception and other teams to maintain hotel standards.

Skills

Hospitality experience

Customer service

Team player

Communication skills

Attention to detail

Microsoft Office

Tools

Microsoft Office

Job description

Role:Porter
Location:Seaham Hall, County Durham
Salary:£12.71 per hour (depending on experience & to be discussed at interview)
Hours: 24 hours a week plus holiday cover(Part-Time), including weekends & bank holidays.
Relationships:General Manager, Operations Manager, Reception team

Seaham Hall is the home to five red star personable luxury situated on the Durham Heritage coastline. Steeped in history and heritage we offer a home away from home experience for all to adore.Seaham Hall boasts twenty-one individually styled suites set in thirty-seven acres of beautifully landscaped gardens and is home to the five-luxury bubble Serenity Spa.The Serenity Spa offers the very best in immersive facilities and wellness treatments designed to balance and restore the senses. With two onside dining locations, guests can choose from The Dining Room with dishes inspired by the rugged North Sea and Durham countryside or Geko our Japanese inspired restaurant nestled in the vibrant Serenity Spa.

We are seeking to appoint a Porter to join our vibrant team in providing quality customer care for our guests when they arrive at the Hotel.

Due to insurance requirements for valeting parking guest cars, applicants must be over the age of 25.

The ideal candidate

• Being a 'multi-skilled' individual who has previous hospitality experience - minimum x1 year
• Due to car insurance purposes, the successful candidate must be over the age of 25
• Excellent customer service and communication skills
• Attention to detail to ensure the 5-star standard of service is delivered
• Computer literate and a good knowledge and understanding of Microsoft systems
• Ability to effectively interact with management, staff and guests in a professional manner
• Be a team player as well as an individual worker
• To be well presented and represent a high standard of competence at all times
• Must have transport

Benefits

• Great support from the central team
• Training & development provided
• Progression opportunities
• Exciting opportunity to be a part of the growing business and the chance to work at a Hotel that has undergone significant investment to its facilities, properties and award-winning Serenity Spa
• Competitive salary
• Holidays
• Free parking
• Monthly & Yearly staff incentives and rewards schemes