Portal Invoicing Analyst - AWS, AWS Portal Invoicing

Amazon; London; On-site; GBP 35,000 - 50,000; Full time

Job summary

A leading company is seeking a proactive Portal Invoicing Analyst to manage AWS customer invoice uploads and onboarding. The role involves resolving receivables queries, collaborating with various stakeholders, and improving the accounts receivable process. Candidates should possess a Bachelor's degree in accounting and have strong attention to detail, with experience in finance operations preferred.

Qualifications

• 3+ years of finance operations/shared services experience.
• Understanding of Accounts Receivables process.

Responsibilities

• Manage AWS customer invoice uploads and onboarding on 3rd Party portals.
• Collaborate with stakeholders to resolve customer disputes and queries.
• Monitor high-risk accounts and ensure timely escalation.

Skills

Attention to Detail

Customer Service

Education

Bachelor's degree in accounting and commerce

Tools

Excel

Microsoft Office

Job description

GAR (Global Accounts Receivable) is seeking a proactive, customer-focused, and detail-oriented Portal Invoicing Analyst. The primary responsibility will be to manage AWS customer invoice uploads (Global Scope) and facilitate customer onboarding on third-party portals. The individual should be capable of resolving receivables-related queries from Amazon customers. The ideal candidate is self-motivated, quick to learn, demonstrates strong ownership, and can earn customer trust to ensure timely invoice uploads.

Key Job Responsibilities

1. Understand the Accounts Receivables process.
2. Assist the Portal Invoicing leader in onboarding customers and uploading AWS customer invoices on third-party portals.
3. Follow up with the AWS AR collection team via SIM tickets, emails, and phone calls to ensure Purchase Order information is available for customers in a timely manner.
4. Maintain detailed updates on the daily Master file post-invoice upload to keep aging data current.
5. Collaborate with stakeholders such as Billing, Finance, Legal, Tax, and Customer Service to resolve customer disputes and queries, fostering good internal and external relationships.
6. Monitor high-risk accounts and escalate challenges to management promptly.
7. Continuously seek ways to improve the customer experience.
8. Identify and implement improvements in the accounts receivable process.
9. Achieve monthly productivity goals.
10. Reconcile complex accounts with excellent attention to detail.

Basic Qualifications

• Bachelor's degree in Accounting or Commerce (B. Com).
• Advanced knowledge of Excel.
• Proficiency in Microsoft Office applications.

Preferred Qualifications

• Over 3 years of experience in finance operations, shared services, accounts payable, accounts receivable (collections), or general ledger roles.

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