Port Operations & Customer Service Associate

The Methodist Church in Britain; Gourock, Wemyss Bay; On-site; GBP 21,000 - 28,000; Full time

Benefits offered by this job

Competitive salary

Generous annual leave entitlement

Company pension scheme

Training and development opportunities

Employee benefits package

Job summary

CalMac Ferries is seeking a motivated Port Operations Assistant to join our port operations team on a fixed-term contract running until October 2027. You will support pier operations, vessel turnarounds, and ticket office duties while helping passengers, vehicles and freight board and depart safely.

This role is 35 hours a week on a one-week-on, one-week-off rota, covering evenings, weekends and public holidays.

Qualifications

• Excellent customer service and communication skills.
• Flexibility to work across different operational areas.
• Ability to work in a team and independently when needed.
• Strong commitment to safety and operational excellence.

Responsibilities

• Assisting with day-to-day pier operations and vessel turnarounds.
• Providing customer service and ticketing support in the ticket office.
• Supporting the safe embarkation and disembarkation of passengers, vehicles and freight.
• Responding to customer enquiries and giving travel information.
• Working with colleagues to keep port and vessel operations running smoothly.
• Maintaining safety, security and housekeeping standards across all work areas.

Skills

Customer service

Flexibility

Teamwork

Safety awareness

Job description

CalMac Ferries is seeking a motivated Port Operations Assistant to join our port operations team on a fixed-term contract running until October 2027. You will support pier operations, vessel turnarounds, and ticket office duties while helping passengers, vehicles and freight board and depart safely.

This role is 35 hours a week on a one-week-on, one-week-off rota, covering evenings, weekends and public holidays.