Port Assistant (Brodick & Lochranza)

The Methodist Church in Britain; Brodick; On-site; GBP 21,000 - 26,000; Full time

Benefits offered by this job

Competitive salary

Generous annual leave entitlement

Company pension scheme

Training and development opportunities

Employee benefits package

Job summary

CalMac Ferries in Brodick and Lochranza is recruiting for three permanent port assistant posts. You will support day-to-day pier operations, vessel turnarounds, passenger and freight embarkation, and ticketing in the ticket office.

The role combines pier work with customer service duties and Night Watch shifts on vessels. The pattern includes four days over seven for pier/ticketing and seven days on/off for Night Watch, with weekend and public holiday cover.

Qualifications

• Excellent customer service and communication skills.
• Flexibility to work across different operational areas.
• Ability to work as part of a team and independently.
• Strong commitment to safety and operational excellence.
• Reliable, professional and adaptable.

Responsibilities

• Assisting with day-to-day pier operations and vessel turnarounds.
• Providing customer service and ticketing support in the ticket office.
• Carrying out Night Watch duties aboard vessels in line with company procedures.
• Supporting the safe embarkation and disembarkation of passengers, vehicles and freight.
• Responding to customer enquiries and giving travel information.
• Working with colleagues to keep port and vessel operations running smoothly.
• Maintaining safety, security and housekeeping standards across all work areas.

Skills

Excellent customer service

Communication skills

Flexibility

Teamwork

Safety awareness

Job description

Three permanent multi-skilled port assistant posts with CalMac Ferries at Brodick and Lochranza, covering pier work, the ticket office and vessel duties. The work is split between pier turnarounds, passenger, vehicle and freight embarkation, customer enquiries and ticketing, and Night Watch duties aboard ships. Pier and ticket office work typically follows a four days over seven pattern, while Night Watch runs seven days on and seven off, with weekend, evening and public holiday cover. Candidates must be able to commute to both ports.

What the job involves

• Assisting with day-to-day pier operations and vessel turnarounds
• Providing customer service and ticketing support in the ticket office
• Carrying out Night Watch duties aboard vessels in line with company procedures
• Supporting the safe embarkation and disembarkation of passengers, vehicles and freight
• Responding to customer enquiries and giving travel information
• Working with colleagues to keep port and vessel operations running smoothly
• Maintaining safety, security and housekeeping standards across all work areas

Skills & knowledge

• Excellent customer service and communication skills
• Flexibility to work across different operational areas
• Ability to work as part of a team and independently
• Strong commitment to safety and operational excellence
• Reliable, professional and adaptable

Other

• Willingness to work shifts, including weekends, evenings and public holidays
• Ability to commute to the ports at Brodick and Lochranza

What’s offered

• Competitive salary
• Generous annual leave entitlement
• Company pension scheme
• Training and development opportunities
• Employee benefits package