Pool Operations Manager – 12% Bonus & Team Leadership

Center Parcs UK & Ireland; Warminster; On-site; GBP 41,000 - 55,000; Full time

Benefits offered by this job

Free day passes

Discounts on breaks

Bonus scheme

Supportive team

Career development

Job summary

Center Parcs UK & Ireland is seeking a capable leader to head the Subtropical Swimming Paradise operations at Longleat Forest. You will manage budgets, KPIs and compliance while driving safety, quality and revenue growth through strong team leadership.

This full‑time role requires commercial management experience, delivering high standards of customer service and leading large, diverse teams across a leisure environment.

Qualifications

• Commercial management experience, including budget control and implementation.
• Expertise in customer service management, ensuring standards and KPI delivery.
• Management experience in a leisure environment, leading large and diverse teams.
• Strong stakeholder collaboration and cross‑departmental working to achieve excellence.
• Ability to build effective relationships at all levels.

Responsibilities

• Oversee daily pool operations and maintain high standards of cleanliness and safety.
• Recruit, manage and develop the team to deliver excellent service.
• Monitor revenues, payroll, margins and expenditure to achieve financial targets.
• Foster a positive team culture focused on wellbeing, motivation and performance.

Skills

Commercial management

Customer service management

Leisure management

Stakeholder collaboration

Relationship building

Job description

Center Parcs UK & Ireland is seeking a capable leader to head the Subtropical Swimming Paradise operations at Longleat Forest. You will manage budgets, KPIs and compliance while driving safety, quality and revenue growth through strong team leadership.

This full‑time role requires commercial management experience, delivering high standards of customer service and leading large, diverse teams across a leisure environment.