Pollution Support Coordinator

Thames Water Ltd; Reading; Hybrid; GBP 21,000 - 30,000; Full time

Job summary

Thames Water is recruiting a Pollution Support Coordinator on a 6-month contract. You’ll coordinate pollution responses across our wastewater network and support operational teams to act quickly, helping protect customers and the environment in a fast-paced, office-based role.

Hybrid work at Kemble Court, Reading or Swindon, 36 hours per week, with 8-4 or 9-5 shifts. You’ll handle calls, emails and system alerts, prioritise incidents and arrange urgent field responses, while keeping records and

Qualifications

• Ability to thrive in a fast-paced environment
• Calm, organised approach under pressure
• Decision-making and initiative
• Strong communication with stakeholders
• Willingness to learn about environmental protection and wastewater systems
• Proficient IT skills (email, Word, Excel)

Responsibilities

• Assess information from calls, emails and alerts to identify pollution risks
• Prioritise incidents and arrange urgent field responses
• Support pollution investigations and coordinate follow-up actions
• Maintain accurate records and keep colleagues and agencies informed
• Collaborate with the wastewater control room and gain knowledge of networks and systems

Skills

Pollution response

Coordination

Decision making

Communication

IT skills

Learning attitude

Job description

Join our team on a 6-month contract and help protect the environment! You’ll coordinate pollution responses across our wastewater network, supporting operational teams to act quickly and keep customers and the environment safe. It’s a fast-paced office-based role where you’ll work closely with our control room and make a real difference in reducing pollution across the region.

What you’ll be doing as a Pollution Support Coordinator

You’ll assess information received through calls, emails and system alerts to identify potential pollution risks, prioritise incidents and arrange urgent field responses where needed. You’ll support pollution investigations, coordinate follow-up actions and maintain accurate records, while keeping colleagues, field teams and external agencies informed. Working closely with the wastewater control room, you’ll also develop your knowledge of our networks and operational systems.

Location:

Hybrid – Kemble Court, Reading or Newbridge Square, Swindon

Hours:

36 per week, Monday – Friday with shift patterns 8am -4pm or 9am – 5pm

What you should bring to the role

• The ability to thrive in a fast-paced environment and adapt to changing priorities
• A calm, organised approach, with the ability to manage competing demands under pressure
• Confidence to make decisions, use your initiative and speak up when something doesn’t look right
• Strong communication skills and the ability to build positive relationships with colleagues and stakeholders
• A positive, curious attitude and enthusiasm for learning about environmental protection and wastewater systems
• Good IT skills, including experience using email, Word and Excel
• A willingness to learn and develop. Previous environmental experience is welcome but not essential – attitude and enthusiasm are what count most!

What’s in it for you?

This is a great opportunity to step into an environmental role and learn as you go. With the right attitude and interest, you can grow your skills and quickly build knowledge that can open up future opportunities within Thames Water.

• Hourly Pay rate: £18.75 per hour
• Expenses: Excluded
• Hours: 36 hours per week

Please note you will be on assignment at Thames Water via Pertemps

Who are we?

We’re the UK’s largest water and wastewater company, with more than 16 million customers relying on us every day to supply water for their taps and toilets. We want to build a better future for all, helping our customers, communities, people, and the planet to thrive. It’s a big job and we’ve got a long way to go, so we need help from passionate and skilled people, committed to making a difference and getting us to where we want to be in the years and decades to come.

Thames Water is a unique, rewarding, and diverse place to work, where every day you can make a difference, yet no day is the same. As part of our family, you’ll enjoy meaningful career opportunities, flexible working arrangements and excellent benefits.

If you’re looking for a sustainable and successful career where you can make a daily difference to millions of people’s lives while helping to protect the world of water for future generations, we’ll be here to support you every step of the way. Together, we can build a better future for our customers, our region, and our planet.

Real purpose, real support, real opportunities. Come and join the Thames Water family. Why choose us? Learn more.

We’re committed to being a great, diverse, and inclusive place to work. We welcome applications from everyone and want to ensure you feel supported throughout the recruitment process. If you need any adjustments, whether that’s extra time, accessible formats, or anything else just let us know, we’re here to help and support.

When a crisis happens, we all rally around to support our customers. As part of Team Thames, you’ll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It’s also a great opportunity to learn more about our business and meet colleagues.

Disclaimer: due to the high volume of applications we receive, we may close the advert earlier than the advertised date, so we encourage you to apply as soon as possible to avoid disappointment.