Pollution Support Coordinator

Thames Water; Reading; Hybrid; GBP 21,000 - 30,000; Full time

Benefits offered by this job

Disability Confident employer scheme

Job summary

Thames Water is hiring a Pollution Support Coordinator on a 6-month contract in Reading. This hybrid, office-based role supports the wastewater control room, coordinating pollution responses across the network to help protect customers and the environment.

You’ll assess information from calls, emails and alerts to identify risks, prioritise incidents and arrange urgent field responses, while maintaining records and liaising with field teams and external agencies.

Qualifications

• Attitude and enthusiasm are valued over prior environmental experience.
• Willingness to learn and develop within Thames Water.
• Strong communication skills and ability to work with colleagues and stakeholders.

Responsibilities

• Assess information received through calls, emails and system alerts to identify pollution risks.
• Prioritise incidents and arrange urgent field responses.
• Support pollution investigations and coordinate follow-up actions.
• Maintain accurate records and inform colleagues, field teams and external agencies.
• Develop knowledge of Thames Water networks and operational systems.

Skills

Thrives under pressure

Organised

Decision making

Communication skills

IT literacy

Willingness to learn

Job description

Join our team on a 6-month contract and help protect the environment! You’ll coordinate pollution responses across our wastewater network, supporting operational teams to act quickly and keep customers and the environment safe. It’s a fast-paced office-based role where you’ll work closely with our control room and make a real difference in reducing pollution across the region.

What you’ll be doing as a Pollution Support Coordinator

You’ll assess information received through calls, emails and system alerts to identify potential pollution risks, prioritise incidents and arrange urgent field responses where needed. You’ll support pollution investigations, coordinate follow-up actions and maintain accurate records, while keeping colleagues, field teams and external agencies informed. Working closely with the wastewater control room, you’ll also develop your knowledge of our networks and operational systems.

Location: Hybrid – Kemble Court, Reading or Newbridge Square, Swindon

Hours: 36 per week, Monday – Friday with shift patterns 8am -4pm or 9am – 5pm

What you should bring to the role

- The ability to thrive in a fast-paced environment and adapt to changing priorities

- A calm, organised approach, with the ability to manage competing demands under pressure

- Confidence to make decisions, use your initiative and speak up when something doesn’t look right

- Strong communication skills and the ability to build positive relationships with colleagues and stakeholders

- A positive, curious attitude and enthusiasm for learning about environmental protection and wastewater systems

- Good IT skills, including experience using email, Word and Excel

- A willingness to learn and develop. Previous environmental experience is welcome but not essential – attitude and enthusiasm are what count most!

What’s in it for you?

This is a great opportunity to step into an environmental role and learn as you go. With the right attitude and interest, you can grow your skills and quickly build knowledge that can open up future opportunities within Thames Water.

- Hourly Pay rate: £18.75 per hour

- Expenses: Excluded

- Hours: 36 hours per week

Who are we?

We’re the UK’s largest water and wastewater company, with more than 16 million customers relying on us every day to supply water for their taps and toilets. We want to build a better future for all, helping our customers, communities, people, and the planet to thrive. It’s a big job and we’ve got a long way to go, so we need help from passionate and skilled people, committed to making a difference and getting us to where we want to be in the years and decades to come.

Learn more about our purpose and values

Working at Thames Water

Thames Water is a unique, rewarding, and diverse place to work, where every day you can make a difference, yet no day is the same. As part of our family, you’ll enjoy meaningful career opportunities, flexible working arrangements and excellent benefits.

If you’re looking for a sustainable and successful career where you can make a daily difference to millions of people’s lives while helping to protect the world of water for future generations, we’ll be here to support you every step of the way. Together, we can build a better future for our customers, our region, and our planet.

Real purpose, real support, real opportunities. Come and join the Thames Water family. Why choose us? Learn more.

We’re committed to being a great, diverse, and inclusive place to work. We welcome applications from everyone and want to ensure you feel supported throughout the recruitment process. If you need any adjustments, whether that’s extra time, accessible formats, or anything else just let us know, we’re here to help and support.

When a crisis happens, we all rally around to support our customers. As part of Team Thames, you’ll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It’s also a great opportunity to learn more about our business and meet colleagues.

Proud member of the Disability Confident employer scheme

Pollution Support Coordinator

Company: Thames Water Salary: £18.75 to £18.75 a year Hours: Full-time Location: Reading, RG2 6AD Job type: Contract Posting date: 10 Nov 2026 Closing date: 23 Nov 2026

Summary

Join our team on a 6-month contract and help protect the environment! You’ll coordinate pollution responses across our wastewater network, supporting operational teams to act quickly and keep customers and the environment safe. It’s a fast-paced office-based role where you’ll work closely with our control room and make a real difference in reducing pollution across the region.

What you’ll be doing as a Pollution Support Coordinator

You’ll assess information received through calls, emails and system alerts to identify potential pollution risks, prioritise incidents and arrange urgent field responses where needed. You’ll support pollution investigations, coordinate follow-up actions and maintain accurate records, while keeping colleagues, field teams and external agencies informed. Working closely with the wastewater control room, you’ll also develop your knowledge of our networks and operational systems.

Location: Hybrid – Kemble Court, Reading or Newbridge Square, Swindon

Hours: 36 per week, Monday – Friday with shift patterns 8am -4pm or 9am – 5pm

What you should bring to the role

- The ability to thrive in a fast-paced environment and adapt to changing priorities

- A calm, organised approach, with the ability to manage competing demands under pressure

- Confidence to make decisions, use your initiative and speak up when something doesn’t look right

- Strong communication skills and the ability to build positive relationships with colleagues and stakeholders

- A positive, curious attitude and enthusiasm for learning about environmental protection and wastewater systems

- Good IT skills, including experience using email, Word and Excel

- A willingness to learn and develop. Previous environmental experience is welcome but not essential – attitude and enthusiasm are what count most!

What’s in it for you?

This is a great opportunity to step into an environmental role and learn as you go. With the right attitude and interest, you can grow your skills and quickly build knowledge that can open up future opportunities within Thames Water.

- Hourly Pay rate: £18.75 per hour

- Expenses: Excluded

- Hours: 36 hours per week

Proud member of the Disability Confident employer scheme