Technical Coordinator

Thames Water Utilities Limited; Reading; Hybrid; GBP 42,000 - 52,000; Full time

Benefits offered by this job

Car Allowance

Pension (AON)

Health & wellbeing benefits

Cycle to Work

Life Assurance

26 days holiday (30 with service)

Paternity Leave

Maternity Leave

Job summary

Thames Water Utilities Limited is seeking a Technical Coordinator to support Field Operations across water treatment works, pumping stations and reservoirs. You will assist the Production Manager to ensure 24/7 safe operation, statutory compliance, asset availability and continuous improvement.

The role is hybrid, based at Fobney WTW in Reading with a 36-hour week plus out-of-hours rota. Competitive salary up to £47,000, car allowance, pension and extensive employee benefits.

Qualifications

• Technical knowledge of Water Production.
• IOSH; HSW and managing contractor experience.
• High attention to detail.
• Good communication skills and a proactive approach.
• Understand customer expectations and our customer base.
• Understand project delivery, business procedures and processes.
• Ability to mentor and transfer skills to others.
• Ability to liaise at all levels and influence beyond span of control.
• Fully competent at using the Company IT systems and Office software.
• Experience in technical job design or prerequisite management within utilities is desirable.

Responsibilities

• Planned maintenance and statutory compliance for assigned area.
• Support Production Manager as deputy controller of premises.
• Manage technical workbench to avoid delays in maintenance workplans.
• Improve asset availability and resilience; update assets in the MDM system.
• Be aware of area budget and contribute to targets via maintenance delivery.
• Identify and deliver efficiency and optimisation projects.
• Promote safe systems of work and manage RAMs and site audits.
• Ensure first line assurance through audits and coaching.
• Act as escalation point for incident management.

Skills

Water production knowledge

Contractor management

IOSH/HSW

Mentoring

Communication skills

Attention to detail

Proactive approach

Project delivery understanding

IT systems & Office software

Tools

Office software

Job description

We are looking for a Technical Coordinator to join Thames Water

This is an exciting predominantly field-based role, working as part of a close and supportive Field Operations team overseeing clean water treatment works Pumping stations and reservoirs.

Utilise your technical expertise to Support the Production Manager, ensuring 24/7 safe and efficient operation of your area. Ensure total statutory compliance of your sites and assets. Support production team to troubleshoot asset defects, maximising asset availability.

What you'll be doing as a Technical Coordinator

• Planned maintenance & Statutory compliance: deliver planned maintenance activities for an area to budget and timescales; responsible for statutory inspection compliance, ensuring management systems are always up to date and to liaise with stakeholders for resource planning.
• Deputy Controller of premises: Support Production Manager with controller of premise activities. Ensure site compliance in relation to people, asset and process.
• Technical Workbench: effectively manage the technical workbench to ensure no delays for maintenance teams to deliver maintenance workplan, including planned follow ups and additional work. Manage ordering of maintenance and production equipment and critical spares in timely, efficient manner.
• Asset Availability: support improvements in area asset availability and resilience including leading on technical fixes as required, planned and event situations Responsible for updating new assets through the MDM corporate system.
• Financial: Awareness of area budget, to actively contribute to meeting area targets through the delivery of maintenance work, including capital recharge and MCW, to meet the area budget.
• Optimisation: Responsible for identifying, delivering and inputting into efficiency and optimisation projects. The proactive reduction of site trips.
• Contractor Management: Promote and encourage a positive H/S culture of our team and contractors, through safe systems of work, RAMs, TWOSA, permitting and site audits.
• Assurance: Ensure high standard of maintenance and reactive job completion through first line assurance i.e. comprehensive audit programme and continuous improvement from coaching and upskilling.
• Incident Management: Responsible for troubleshooting and acting as a point of escalation in resolving operational issues faced by the team by ensuring safe methods of working.

Base location: Hybrid - Fobney WTW - Reading - RG2 0SF

Working pattern or hours: 36 Hours per week (Monday to Friday), plus the inclusion onto an out-of-hours rota for which you will receive additional payment.

Salary: Up to £47,000 per annum, depending on skills and experience + car allowance

What we are looking for

To thrive in this role, the essential criteria you'll need is:

• Technical knowledge of Water Production.
• IOSH; HSW, and managing contractor experience.
• High attention to detail.
• Good communication skills and a proactive approach.
• Good understanding of customer expectations and our customer base.
• An understanding of project delivery, business procedures and processes.
• Ability to mentor & transfer skills to others.
• Ability to liaise at all levels and influence beyond span of control.
• Fully competent at using the appropriate Company IT systems and Office software.

Additional skills and experiences would be great to have/bring:

• Have previous experience in technical job design and/or prerequisite management within a utility company.

What's in it for you!

• Competitive salary up to £47,000 per annum, depending on skills and experience.
• 26 days holiday per year increasing to 30 with the length of service (plus bank holidays)
• Car Allowance
• Performance-related pay plan directly linked to company performance measures and targets
• Generous Pension Scheme through AON
• Access to lots of benefits to help you take care of you and your family's health and wellbeing, and your finances - from annual health MOTs and access to physiotherapy and counselling, to Cycle to Work schemes, shopping vouchers and life assurance.
• Generous Paternity Leave, including 4 weeks paid and an optional 2 weeks unpaid.
• Enhanced Maternity Leave, 26 weeks full pay and 13 weeks half pay.

Find out more about our benefits and perks (Please note different T&Cs apply if on secondment)

Who are we?

We're the UK's largest water and wastewater company, with more than 16 million customers relying on us every day to supply water for their taps and toilets. We want to build a better future for all, helping our customers, communities, people, and the planet to thrive. It's a big job and we've got a long way to go, so we need help from passionate and skilled people, committed to making a difference and getting us to where we want to be in the years and decades to come.

Working at Thames Water

Thames Water is a unique, rewarding, and diverse place to work, where every day you can make a difference, yet no day is the same. As part of our family, you'll enjoy meaningful career opportunities, flexible working arrangements and excellent benefits.

If you're looking for a sustainable and successful career where you can make a daily difference to millions of people's lives while helping to protect the world of water for future generations, we'll be here to support you every step of the way. Together, we can build a better future for our customers, our region, and our planet.

Real purpose, real support, real opportunities. Come and join the Thames Water family. Why choose us? Learn more.

We're committed to being a great, diverse, and inclusive place to work. We welcome applications from everyone and want to ensure you feel supported throughout the recruitment process . If you need any adjustments, whether that's extra time, accessible formats, or anything else just let us know, we're here to help and support .

When a crisis happens, we all rally around to support our customers. As part of Team Thames, you'll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It's also a great opportunity to learn more about our business and meet colleagues.