Service Desk Analyst

VIQU IT; Cambridgeshire and Peterborough; On-site; GBP 25,000 - 34,000; Full time

Benefits offered by this job

Referral bonus

Job summary

VIQU IT is seeking a Service Desk Analyst for a 12-month contract in Cambridge. The role focuses on IT support across service desk tickets, desktop support, AV, and meeting room technology, delivering a positive user experience.

Excellent communication and a proactive approach are essential. You will handle Windows 10/11 issues, hardware/software support, and Microsoft 365 tasks while delivering top-notch customer service.

Qualifications

• Experience working within an IT service desk or IT support environment.
• Windows 10/11 desktop support and troubleshooting.
• Hardware, software and peripheral support.
• Experience managing incidents and service requests through a ticketing system.
• AV and meeting room technology support.
• Microsoft 365 support experience.
• Excellent customer service and communication skills.
• Strong troubleshooting, prioritisation and problem-solving abilities.

Responsibilities

• Manage and resolve service desk tickets and user support requests in line with agreed SLAs.
• Provide hands-on desktop support for hardware, software and Windows-related issues.
• Support meeting rooms, AV equipment and conferencing technology.
• Troubleshoot IT issues and escalate where needed.
• Provide clear communication and regular updates to users throughout the resolution process.
• Assist with IT equipment setup, deployments and general onsite support.
• Work collaboratively with wider IT teams to ensure timely resolution of issues.

Skills

IT service desk

Windows support

Hardware support

Incident management

AV support

Microsoft 365

Customer service

Troubleshooting

Tools

Ticketing system

Job description

Service Desk Analyst 12-Month Contract Cambridge

My customer is looking for a customer-focused Service Desk Analyst to provide IT support across service desk tickets, desktop support, AV and meeting room technology. The successful candidate will have excellent communication skills, a proactive approach and a strong focus on delivering a positive user experience.

Skills Required from the Service Desk Analyst:

• Experience working within an IT service desk or IT support environment.
• Windows 10/11 desktop support and troubleshooting.
• Hardware, software and peripheral support.
• Experience managing incidents and service requests through a ticketing system.
• AV and meeting room technology support.
• Microsoft 365 support experience.
• Excellent customer service and communication skills.
• Strong troubleshooting, prioritisation and problem-solving abilities.

Key Responsibilities of the Service Desk Analyst:

• Manage and resolve service desk tickets and user support requests in line with agreed SLAs.
• Provide hands-on desktop support for hardware, software and Windows-related issues.
• Support meeting rooms, AV equipment and conferencing technology.
• Troubleshoot IT issues and escal...
• Provide clear communication and regular updates to users throughout the resolution process.
• Assist with IT equipment setup, deployments and general onsite support.
• Work collaboratively with wider IT teams to ensure timely resolution of issues.

The Service Desk Analyst is required onsite, 5 days a week in Cambridge.

Do you know someone great? We ll thank you with up to £1,000 if your referral is successful (terms apply).