Polish Complaint Handler

HRC Recruitment; Glasgow; Hybrid; GBP 26,000 - 31,000; Full time

Benefits offered by this job

25 days annual leave

Hybrid working options

Private Medical cover

Employee Share Purchase Plan

Life Assurance

Gym membership discount

Learning & development offerings

Employee Assistance program

Job summary

HRC Recruitment is seeking a Polish-speaking Complaint Handler for a 12-month fixed term contract with the potential to become permanent. The role is based in Glasgow City Centre with hybrid working and requires fluent Polish and English.

You will join the European Complaints Team, investigate and resolve complaints, draft Final Resolution Letters, and ensure regulatory timelines are met. Training and beneficiary package available.

Qualifications

• Previous experience in complaint handling or customer service.
• Fluency in Polish.
• Advanced (C1) level of English (essential).
• Excellent listening skills.
• Strong verbal and written communication skills.

Responsibilities

• Identify, investigate, and resolve complaints promptly and fairly.
• Conduct thorough investigations to determine root causes.
• Draft clear and professional Final Resolution Letters.
• Meet quality and efficiency standards set by the employer.
• Adhere to SLA and regulatory timelines.
• Manage your caseload effectively.

Skills

Polish

English (C1)

Customer service

Regulatory liaison (desirable)

Microsoft Office

Tools

Microsoft Office

Job description

Polish speaking complaint handler

12 month fixed term contract - potentially permanent

£28,500

Glasgow - hybrid working

Are you fluent in Polish and English whilst passionate about helping customers? Do you enjoy investigating and resolving issues with care and precision? If so, we have the perfect role for you!

Join one of the world's largest insurance companies, where you'll have the chance to grow your skills, enjoy excellent employee benefits, and thrive in a diverse and inclusive workplace.

We're looking for a Polish- and English-speaking Complaint Handler to join our European Complaints Team. This role is based in our Glasgow City Centre office. As part of the team, you'll play a key role in ensuring complaints are assessed, managed, and resolved in a fair and timely manner. You'll also handle a caseload of regulated complaints, investigating them in line with regulatory requirements.

We welcome candidates with experience in customer service roles across industries such as financial services, call centre, or hospitality. Comprehensive training on complaint processes and regulations will be provided to set you up for success in this role.

Key Responsibilities:

• Identify, investigate, and resolve complaints promptly and fairly
• Conduct thorough investigations to determine root causes
• Draft clear and professional Final Resolution Letters
• Meet quality and efficiency standards set by Chubb
• Adhere to SLA and regulatory timelines
• Manage your caseload effectively

Qualifications

• Previous experience in complaint handling or customer service
• Fluency inPolish
• Advanced (C1) level of English (essential)
• Excellent listening skills
• Strong verbal and written communication skills
• Experience liaising with regulatory bodies (e.g., Financial Ombudsman) is desirable
• Proficiency in Microsoft Office packages
• Insurance knowledge is a plus, but not essential

We offer in return!

Competitive salary & pension scheme, discretionary bonus scheme, 25 days annual leave plus ability to purchase 5 additional days, hybrid working options, Private Medical cover, Employee Share Purchase Plan, Life Assurance, Subsidised gym membership, Comprehensive Learning & development offerings, Employee Assistance program.

Please note that all successful candidates will be subject to background checks, which include 5-year work references, criminal background checks and credit checks.

HRC Recruitment is an equal opportunities employer and all applications will be treated as such