Complaint Handler

HRC Recruitment; Glasgow; Hybrid; GBP 25,000 - 30,000; Full time

Benefits offered by this job

Competitive salary

Pension 15%

Discretionary bonus

33 days leave

Life assurance (x4)

Wellbeing initiatives

Job summary

HRC Recruitment is seeking a Complaint Handler in Glasgow to manage and resolve customer complaints within regulatory guidelines. The role operates on a hybrid basis with 3 days in the office and 2 days from home, across a 35-hour week.

You will log, track and escalate cases as needed, ensuring adherence to procedures and service standards. The package includes a competitive salary (£27,500), a 15% pension, discretionary bonus, and 33 days of annual leave, with life assurance and wellbeing

Responsibilities

• Ensure complaints are logged, managed and resolved following the requirements and guidelines of the financial services regulator
• Adhere to the startline internal procedures and processes, maintaining continuous high standards
• Own and manage a complaints caseload allocation and manage until resolution reached
• Fully comply with startline delegated authority limits
• Liaise directly with FOS in relation to any complaints escalated to them

Job description

Job Title: Complaint Handler

Salary: £27,500 - 35hrs per week

Location: Glasgow

Shifts: Hybrid working 3 days office, 2 days from home.

Shift range between 8 am to 8 pm Mon to Fri and 9 am to 6 pm Sat/Sun

Are you a Complaints Handler ready to take your career to the next level?

Our client is one of the UK’s leading motor finance companies who are a different kind of car finance lender – they use a mix of technology, financial acumen and have a brilliant team to provide a flexible approach to car finance. Not only is this their approach to business, but it is ingrained in their culture and who they are as an employer.

They work with prominent franchised and independent dealers as well as leading specialist intermediaries. They challenge the traditional approach taken in this sector by providing a uniquely flexible and agile offering that aims to meet car buyers' and retailers' rapidly changing needs.

They have created a culture where their values of being solutions-focused, transparent, adaptable, responsive and teamworking are the foundation of everything they do.They pride themselves on helping to develop their staff within their profession, and on top of that, they are sitting with a Trustpilot score of 4.7 and excellent customer service reviews.

This role is ideal for a results-driven individual who is eager to progress within their career and put their excellent customer service and communication skills to good use.

What does the day to day look like?

• Ensure complaints are logged, managed and resolved following the requirements and guidelines of the financial services regulator
• Adhere to the startline internal procedures and processes, maintaining continuous high standards
• Own and manage a complaints caseload allocation and manage until resolution reached
• Fully comply with startline delegated authority limits
• Liaise directly with FOS in relation to any complaints escalated to them

What shifts would I be working?

• This role will require you to work five days across seven on a rota basis, working 35 hours per week, including weekend work.

In return our client offers a competitive benefits package including:

• Competitive salary
• 15% contributory pension
• Discretionary bonus
• 33 days annual leave
• Life Assurance (x4)
• Wellbeing initiatives

Please note that all successful candidates will be subject to background checks, which include 5-year work references, criminal background checks and credit checks.

HRC Recruitment is an equal opportunities employer and all applications will be treated as such