Polish-English Complaint Specialist (Glasgow)

Chubb European Group Ltd.; Glasgow; On-site; GBP 26,000 - 38,000; Full time

Job summary

Chubb European Group Ltd. in Glasgow is seeking a Polish and English speaking Complaint Handler to join our European Complaints Team.

You’ll assess, investigate, and resolve complaints fairly and promptly, ensuring regulatory requirements are met while maintaining excellent customer service. Based in our Glasgow City Centre office, you will manage a caseload of regulated complaints, conduct thorough root-cause investigations, and draft clear Final Resolution Letters.

Responsibilities

• Identify, investigate, and resolve complaints promptly and fairly
• Conduct thorough investigations to determine root causes
• Draft clear and professional Final Resolution Letters
• Meet quality and efficiency standards set by Chubb
• Adhere to SLA and regulatory timelines
• Manage your caseload effectively

Job description

Chubb European Group Ltd. in Glasgow is seeking a Polish and English speaking Complaint Handler to join our European Complaints Team.

You’ll assess, investigate, and resolve complaints fairly and promptly, ensuring regulatory requirements are met while maintaining excellent customer service. Based in our Glasgow City Centre office, you will manage a caseload of regulated complaints, conduct thorough root-cause investigations, and draft clear Final Resolution Letters.