Polish Complaints Handler

Pertemps Glasgow Perms; Glasgow; Hybrid; GBP 18,000 - 29,000; Full time

Benefits offered by this job

Competitive salary

Pension scheme

Private Medical cover

Life Assurance

25 days annual leave + 5 days

Job summary

Pertemps are recruiting for a role based in Glasgow Centre, hybrid working. You will use Polish and English to support customers in a financial services context, handling complaints with care and accuracy.

Ideal candidates will have prior complaint handling experience, strong communication skills and knowledge of Microsoft Office. This role offers a competitive salary, pension and generous leave entitlements.

Qualifications

• Fluent in Polish and English
• Experience in complaint handling preferred
• Strong listening and communication skills
• Financial services or regulated environment experience desirable

Responsibilities

• Identify, investigate and resolve complaints promptly and fairly
• Investigate root causes and write final resolution letters
• Meet quality, efficiency, SLA and regulatory timelines
• Manage caseload for language skills including English
• Adhere to company standards and training frameworks

Skills

Polish

English

Customer service

Communication

Tools

Microsoft Office

Job description

Pertemps are currently working for a global client based in Glasgow City Centre who have a new role for candidates who are fluent in Polish and English. This role would suit someone who has experience in customer service from financial services, but they would also consider candidates from call centre.

This role is working hybrid, salary up to £29k depending on experience and the benefits are fantastic.

Benefits

• Competitive salary & pension scheme
• 25 days annual leave plus ability to purchase 5 additional days
• Private Medical cover, Employee Share Purchase Plan, Life AssuranceYOU MUST ALREADY LIVE IN SCOTLAND WITH FULL RIGHT TO WORK STATUS

Key Responsibilities

• Ensure complaints are identified, investigated and resolved promptly and fairly
• Investigate complaints thoroughly correctly identifying root causes
• Write Final Resolution Letters
• Meet company's Quality and Efficiency Standards
• Focus on SLA's and Regulatory timelines
• Pipeline/Caseload management for your language skills including English
• Work to company Standards and Frameworks.
• Participate in the Training and Competency Framework

Qualifications

• Previous experience in a complaint handling role
• Fluent in Polish
• Fluent/Advanced English
• Excellent Listening Skills is a must
• High Standards of verbal and written Communication skills is a must
• Experience in liaising with the Financial Ombudsman or other regulatory body is desirable
• Experience of using Microsoft Office Packages
• Insurance knowledge desirable, but not essential