Policy Management Specialist – Data Integrity

Howden Group Holdings; West Wickham; On-site; GBP 26,000 - 38,000; Full time

Job summary

DUAL, part of Howden, is seeking a Policy Management Assistant to provide high-quality operational, administrative and technical support to the Head of Policy Management and team, ensuring accurate policy processing and efficient workflow.

You will review underwriting documentation, manage client information, and maintain data quality across systems while meeting KPIs and complying with regulatory standards.

Qualifications

• Solid understanding of policy processing and underwriting support.
• Maintain precise, well-organised records across systems.
• Conduct KYC with internal and regulatory requirements.
• Proficient with Microsoft Office and policy platforms.

Responsibilities

• Administer policy tasks accurately and in line with procedures.
• Manage an individual caseload with timely processing.
• Gather and record client and policy information across systems.
• Review risk reports and ensure data aligns with policy records.
• Identify and correct errors in the policy management system.
• Escalate issues and maintain audit-ready records.
• Serve as a contact for TOBA alerts and stakeholder updates.
• Assist with client inquiries via telephone or email during office hours.
• Issue application and renewal documents; guide on requirements.
• Coordinate renewal activities and form collection for underwriter review.
• Resolve day-to-day queries and liaise with departments for timely resolution.
• Support cross-team collaboration and departmental continuity.

Skills

Policy administration

Data accuracy

KYC & compliance

IT proficiency

Communication

Tools

Microsoft Office

Job description

DUAL, part of Howden, is seeking a Policy Management Assistant to provide high-quality operational, administrative and technical support to the Head of Policy Management and team, ensuring accurate policy processing and efficient workflow.

You will review underwriting documentation, manage client information, and maintain data quality across systems while meeting KPIs and complying with regulatory standards.