Insurance Underwriting Admin Specialist

Endsleigh; Norwich; Hybrid; GBP 23,000 - 27,000; Full time

Job summary

DUAL is seeking an organized administrator to support the underwriting team and online platform operations in Norwich. You will handle policy issuance, endorsements, and data corrections while assisting external users with registration and platform access.

The role requires strong IT literacy, accurate data handling and proactive communication within the team. Join a global insurance group focused on service, compliance and a collaborative culture.

Qualifications

• Proactive, quick and efficient with a drive to provide excellent service internally and externally.
• High level of numeracy and literacy.
• Knowledge of FCA regulations as they pertain to insurance intermediaries.
• Insurance background preferred but not required.

Responsibilities

• Provide general administrative support to the Underwriting team.
• Process policy issuance, endorsements, corrections, cancellations and related tasks for the online platform.
• Assist external users with registration, platform use and account management.
• Manage the online mailbox and routing of messages between teams.
• Support Head of Online with UAT of changes and fixes to the systems.
• Raise and track tickets with the support team to ensure timely resolution.
• Liaise with finance and underwriters to resolve accounting queries quickly.
• Produce ad hoc reports for the data team.
• Maintain client folders, data entry accuracy and policy documentation.
• Coordinate between departments and schedule meetings and events.

Skills

Interpersonal skills

Communication skills

Organisational skills

Attention to detail

Numeracy

Education

GCSE Maths and English (A*- C)

A-levels preferred

Tools

Microsoft Word

Excel (Intermediate)

PowerPoint

Job description

DUAL is seeking an organized administrator to support the underwriting team and online platform operations in Norwich. You will handle policy issuance, endorsements, and data corrections while assisting external users with registration and platform access.

The role requires strong IT literacy, accurate data handling and proactive communication within the team. Join a global insurance group focused on service, compliance and a collaborative culture.