Policy Enforcement Officer

Lancashire County Council; South Ribble; On-site; GBP 28,000 - 32,000; Full time

Job summary

Lancashire County Council is seeking a Policy Enforcement Officer (Waste Management) to help manage Lancashire's waste network by ensuring service users comply with waste regulations and council policies. The role involves enforcement, site visits, and recording activities.

The post is full-time, 37 hours per week, based at the Environmental Education Centre in Leyland with mobile duties across Lancashire. Travel, driving licence and training are required.

Qualifications

• Excellent attention to detail.
• Good communication skills.

Responsibilities

• Carry out waste enforcement activities in line with all regulatory and operational procedures and standards.
• Undertake home visits to observe the origins of the waste.
• Completing all required documentation relevant to the role (both paper based and electronically) in a thorough and timely manner and in line with all regulatory and operational requirements.
• Keep accurate records and produce written reports to management of all activities undertaken including statistics on the number and types of customers and vehicles where enforcement action has been taken.
• Processing and analysis of service specific data and information related to the role
• Administration of management systems and document control.
• Assisting in the development, recording and implementation of risk assessments and safe systems of work.
• Assisting in developing systems for the management and monitoring of compliance with legal obligations including environmental permits and council policies.
• Assisting in providing training on new and existing systems to staff at a variety of levels and ability.
• Ensure that you operate in a diligent, effective and efficient way when undertaking your duties.
• Dealing with customer complaints both verbally and written in a professional manner. Direct engagement with customers including potentially managing difficult situations or customers.
• Be responsible for a range of ICT equipment including mobile devices and bodycams ensuring they are charged, downloaded, updated and used in a secure way and in line with regulatory and operational procedures.
• Working outside on waste sites in all weathers.
• Supporting the Waste Enforcement Manager in the delivery of aspects of his or her role that are commensurate to the grade of the post.
• Support other members of the team and assist with inductions and training.

Skills

Attention to detail

Communication skills

Job description

Description

| Salary £28,142 - £32,061 Per annum | Permanent, Full Time, 37 hours per week | Waste Management |

International Sponsorship – this role is not open to international sponsorship

Policy Enforcement Officer | Waste Management | Full Time

Location: Based at the Environmental Education Centre, Farington but regular travel required

The purpose of a Policy Enforcement Officer (PEO) is to contribute towards the management of Lancashire\'s waste network by ensuring that service users comply with waste regulations and council policies. PEO’s will identify and take appropriate action against those that do not comply, therefore ensuring the effective operation of the HWRCs and reducing the volume of commercial waste being disposed of illegally. The key objectives of the role are:

• identify frequent and excessive service users
• keep accurate records of service users visits
• act on intelligence gathered and engage with customers to establish details of their waste
• take appropriate enforcement action against customers who aren't complying with regulations

The Policy Enforcement Officer will report directly to the Policy Enforcement Manager.

The role will also include supporting the Policy Enforcement Manager with conducting internal investigations and the application of non-waste council policies and procedures.

The post holder will provide general technical and administrative support for the Enforcement Team. They will use practical and procedural knowledge and analytical and judgmental skills to interpret information or situations and solve varied problems some of which may be difficult and require advance planning.

Communication skills are important as the post holder will be interacting with internal and external customers on a daily basis.

The post will be mobile across Lancashire, visiting each of the 16 HWRCs and other locations as required, acting on intelligence gathered by site operatives and other officers.

The post is a full-time position (37 hours per week). Your normal working base will be at the Environmental Education Centre, Leyland but you will be required to work in other parts of Lancashire.

The service operates 7 days a week and weekend working will be required.

You will also need to have a full driving licence and be able to drive a Lancashire County Council vehicle. Successful candidates will be required to complete and pass all necessary training and accreditation within 6 months of starting employment.

Essential Requirements

• Excellent attention to detail.
• Good communication skills.

Accountabilities/Responsibilities

• Carry out waste enforcement activities in line with all regulatory and operational procedures and standards.
• Undertake home visits to observe the origins of the waste.
• Completing all required documentation relevant to the role (both paper based and electronically) in a thorough and timely manner and in line with all regulatory and operational requirements.
• Keep accurate records and produce written reports to management of all activities undertaken including statistics on the number and types of customers and vehicles where enforcement action has been taken.
• Processing and analysis of service specific data and information related to the role
• Administration of management systems and document control.
• Assisting in the development, recording and implementation of risk assessments and safe systems of work.
• Assisting in developing systems for the management and monitoring of compliance with legal obligations including environmental permits and council policies.
• Assisting in providing training on new and existing systems to staff at a variety of levels and ability.
• Ensure that you operate in a diligent, effective and efficient way when undertaking your duties.
• Dealing with customer complaints both verbally and written in a professional manner. Direct engagement with customers including potentially managing difficult situations or customers.
• Be responsible for a range of ICT equipment including mobile devices and bodycams ensuring they are charged, downloaded, updated and used in a secure way and in line with regulatory and operational procedures.
• Working outside on waste sites in all weathers.
• Supporting the Waste Enforcement Manager in the delivery of aspects of his or her role that are commensurate to the grade of the post.
• Support other members of the team and assist with inductions and training.

Additional Requirements

General

• The post holder may be required to work up to one day per calendar month on a weekend or Bank Holiday. Such days will be paid at overtime rates. For the avoidance of doubt this requirement to work is only if it is required and does not guarantee that weekend working or overtime will be routinely or regularly requested, nor should it be relied upon. This is a mandatory requirement and not optional and 1 months notice will be given if required to work.
• This is an Essential Car User post and the post holder is required to hold a valid (Category B) driving licence and have a suitably insured vehicle available for work purposes at all times.
• The post holder may be required to drive a manual LCC vehicle in relation to their role.

Other

• Equal Opportunities

We are committed to achieving equal opportunities in the way we deliver services to the community and in our employment arrangements. We expect all employees to understand and promote this policy in their work.

Health and safety

All employees have a responsibility for their own health and safety and that of others when carrying out their duties and must help us to apply our general statement of health and safety policy.

Customer Focused

We put our customers' needs and expectations at the heart of all that we do. We expect our employees to have a full understanding of those needs and expectations so that we can provide high quality, appropriate services at all times.

Our Values

We expect all our employees to demonstrate and promote our values:

• Supportive
• Innovative
• Respectful
• Collaborative

In return Lancashire County Council offers a range of benefits, which can be found on LCC vacancies website.

We reserve the right to close down a vacancy early, before the closing date, if we receive sufficient applications.

Please ensure you have uploaded and attached your supporting statement to evidence how you meet the criteria for the role.

For an information, confidential discussion, please contact Peter Walch, Operations Manager, 01772 531488 or by email [e-mail]

Person Specification

Grade Profile

Local Government Reorganisation

The Government has confirmed that local government across Lancashire will be reorganised, with the current 15 councils being replaced by four new unitary councils covering North, South, East and West Lancashire from April 2028.

If you are successful in your application, you will initially join Lancashire County Council. However, as part of the planned transition, your employment will transfer to one of the new unitary councils from April 2028, subject to the implementation of the reorganisation and relevant employment legislation.

Throughout this period, our focus remains on delivering excellent services to our communities. By joining us now, you\'ll play an important role in shaping the future of local government and helping to build a strong new organisation that will serve residents for years to come.