Correspondence Officer

Lancashire County Council; Lancashire; On-site; GBP 32,000 - 36,000; Full time

Job summary

Lancashire County Council is seeking a competent Correspondence Officer to join the Education Improvement Service. The role focuses on drafting and coordinating high-quality, timely correspondence across statutory education functions, ensuring accuracy and legal robustness.

You will work on sensitive cases, collaborate with senior managers, and contribute to service improvement through learning from feedback and complaints.

Qualifications

• Experience of drafting and coordinating complex correspondence within a public sector or similarly regulated environment.
• Excellent written communication skills with outstanding attention to detail.
• Ability to analyse legislation, policy and case information and translate into clear, balanced responses.

Responsibilities

• Coordinate, draft and quality assure correspondence relating to school admissions, home to school transport, school place planning, attendance and legal intervention, and school exclusions.
• Lead on the preparation and coordination of complaints, MP and councillor enquiries, statutory responses and Freedom of Information requests.
• Ensure communications are legally robust, accurate and aligned with corporate standards.
• Work with managers and partner services to reflect legislation and council policy while remaining clear and accessible.
• Analyze complaints to identify themes and support service improvement.

Skills

Written communication

Public sector experience

Casework handling

Attention to detail

Policy interpretation

Job description

Job Description
Salary £32,061 - £36,363 Per annum | Permanent| Full Time - 37 hours per week

Job Description
Salary £32,061 - £36,363 Per annum | Permanent| Full Time - 37 hours per week
International Sponsorship – this role is not open to international sponsorship
This is a key role to support the delivery of high-quality, timely and professional communication across Education Improvement. The role manages complex correspondence, including complaints, MP and councillor enquiries, statutory responses and sensitive casework, ensuring communications are accurate, compliant and customer-focused while helping to drive service improvement through learning from feedback and complaints.Correspondence Officer| Education Improvement Service
Lancashire (Agile Working / County Hall)| Closing date: 6 October 2026
Do you have exceptional written communication skills and the ability to translate complex legislation, policy and operational information into clear, professional and customer-focused correspondence?
We are seeking an experienced and highly organised Correspondence Officer to join Lancashire County Council's Education Improvement Service.
This is an exciting opportunity to play a key role in supporting some of the Council's most important statutory education functions. Working across a range of service areas, you will coordinate, draft and quality assure correspondence relating to:

• School admissions
• Home to school transport
• School place planning
• School attendance and legal intervention
• School exclusions
• Free school meals
• And other school related matters.
• Alongside these areas, you will lead on the preparation and coordination of complaints, MP and councillor enquiries, statutory responses, Freedom of Information requests and complex case correspondence, ensuring all communications are accurate, timely, legally robust and aligned with corporate standards.
• Working closely with managers, officers and partner services, you will help ensure that written communication reflects legislation, statutory guidance and council policy, while remaining clear, empathetic and accessible for parents, schools, elected members and other stakeholders.
• The role also provides an excellent opportunity to influence service improvement. By analysing complaints, enquiries and customer feedback, you will identify emerging themes, support learning across services and contribute to the development of policies, guidance and best practice
• About You
• You will have:
• Experience of drafting and coordinating complex correspondence within a public sector or similarly regulated environment.
• Excellent written communication skills with outstanding attention to detail.
• The ability to analyse legislation, policy and case information and translate this into clear, balanced and defensible responses.
• Experience of managing sensitive, contentious or high-profile cases and enquiries.
• Strong organisational skills and the ability to manage competing priorities and deadlines.
• The confidence to work collaboratively with senior managers and officers across a range of statutory services.
  

Why Join Us?

This is a unique opportunity to work at the heart of Education Improvement, supporting services that make a direct difference to children, young people and families across Lancashire. You will help shape the quality and consistency of communication across several statutory education functions while contributing to service improvement and positive outcomes for residents.

If you are a skilled communicator who thrives on accuracy, professionalism and solving complex problems, we would love to hear from you.

Candidates must ensure they include supplementary information within their application that demonstrates how they meet the essential requirements in the person specification.
The post you are applying for is covered by the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (as amended in 2013). Further information can be found on the 'Our Recruitment Process' tab.

In return Lancashire County Council offers a range of benefits, which can be found on LCC Vacancies website.

We reserve the right to close down a vacancy early, before the closing date, if we receive sufficient applications.

Job Description/Person Specification

• Local Government Reorganisation
• The Government has confirmed that local government across Lancashire will be reorganised, with the current 15 councils being replaced by four new unitary councils covering North, South, East and West Lancashire from April 2029.
• If you are successful in your application, you will initially join Lancashire County Council. However, as part of the planned transition, your employment will transfer to one of the new unitary councils from April 2029, subject to the implementation of the reorganisation and relevant employment legislation.
• Throughout this period, our focus remains on delivering excellent services to our communities. By joining us now, you'll play an important role in shaping the future of local government