PMS Business and Finance Support Manager - Birmingham

S&W; London; Hybrid; GBP 40,000 - 65,000; Full time

Job summary

S&W, a leading accounting firm, is seeking an experienced Business and Finance Support Manager to lead their team in managing the IRIS STAR Practice Management System. The role involves ensuring operational efficiency, compliance, and high-quality support service delivery while overseeing training programs and stakeholder collaboration. This position offers a hybrid working model and comprehensive benefits.

Benefits

Competitive salary

Private medical insurance

Life assurance

Pension contribution

Generous holiday package

Cycle to work scheme

Season ticket loan

Fully funded training for professional qualifications

Qualifications

• Proven experience in business operations or support roles within professional services.
• Previous team leadership or management experience is essential.
• Strong working knowledge of Practice Management Systems and compliance requirements.

Responsibilities

• Lead, coach, and develop the Business Support Team.
• Oversee PMS administration and ensure operational efficiency.
• Conduct operational and financial reconciliations, data extracts, and reporting.

Skills

Business operations support

Team leadership

Practice Management Systems

Accounting workflows

Communication

Analytical skills

Microsoft Excel

Tools

Microsoft Power BI

Job description

PMS Business and Finance Support Manager - Birmingham

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Company Description

At S&W, we help our clients thrive by simplifying the complex, illuminating new paths, and shaping solutions that make a difference. As one of the UK’s top 10 fastest-growing accountancy firms, we have been a trusted partner since 1881— helping businesses and individuals meet challenges and seize opportunities across generations.

Built on expertise and driven by ambition, we provide a comprehensive range of services, including tax and accountancy, advisory and assurance, corporate finance, and restructuring. We are defined by our purpose—to help navigate challenges, unlock potential, and achieve the extraordinary.

Job Description

What will you be doing?

We are seeking an experienced and proactive Business and Finance Support Manager to lead our team responsible for the day-to-day business support and continuous improvement of our IRIS STAR Practice Management System (PMS). This role is pivotal in ensuring the system supports the firm’s operational efficiency, compliance, and client service excellence.

We welcome applications from candidates looking to work either 4 or 5 days per week.

This role can be based at either a Birmingham, London, or Salisbury office location.

Key Responsibilities

• Lead, coach, and develop the Business Support Team to continue delivery of high-quality support and service
• Oversee the Business as Usual administration and performance of the Practice Management System
• Collaborate with stakeholders across departments to ensure the PMS aligns with business needs and strategic goals
• Conduct operational and financial reconciliations, data extracts, and reporting
• Ensure data integrity, compliance, and accurate reporting through effective governance and controls
• Oversee the design, delivery, and maintenance of training programs for new and existing users to maximize system adoption and efficiency
• Identify and implement process improvements to streamline workflows and enhance user experience
• Act as the primary point of contact with the Practice Management System Technical Support Team
• Monitor KPIs and produce regular reports to inform decision-making and performance tracking

Qualifications

Skills and Experience

Essential

• Proven experience in business operations or support roles within a professional services or accounting environment
• Previous experience in a team leadership or management role
• Strong working knowledge of Practice Management Systems
• Familiarity with accounting workflows, compliance requirements, and client lifecycle management
• Excellent communication and stakeholder management skills
• Strong analytical and problem-solving abilities
• Strong working knowledge of Microsoft Excel

Desired

Familiarity with Microsoft Power BI for creating and sharing simple reports and dashboards

Additional Information

As a colleague here at S&W, you will have access to benefits that include:

• Competitive salary
• Private medical insurance
• Life assurance
• Pension contribution
• Hybrid working model (role dependent)
• Generous holiday package
• Option to purchase additional holiday
• Shared parental leave
• Fully funded training towards professional qualifications
• Cycle to work scheme
• Season ticket loan
• Eye care support

We are proud to value the differences that a diverse workforce brings, representative of society and our clients. At S&W, we have a wide range of highly active employee resource groups and are delivering multiple diversity, equity, and inclusion initiatives across the organization. We are committed to providing a workplace where all colleagues, regardless of identity, background, or circumstance, feel respected as individuals and can achieve their full potential in a safe, supportive, and inclusive environment.

We are happy to make any reasonable adjustments to accommodate your needs throughout the application process. Please let your Recruiter know.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Project Management and Information Technology