PMO Analyst

Procentia - Pensions Software Solutions; West of England; On-site; GBP 40,000 - 60,000; Full time

Benefits offered by this job

Holiday allowance

Pension

Private Medical Insurance

EAP

Health cash plan

Electric car leasing

Job summary

Procentia, part of the Brightwell Group, is seeking a PMO Analyst to join our team in the pensions software space. You’ll support client implementations, keep projects on track with governance, and drive continuous improvement while helping scale our Programme Management capability.

The role focuses on delivering high-quality outcomes for clients and supporting internal change initiatives across the business. Experience in pensions/financial services is beneficial.

Qualifications

• Minimum of 3 years’ PMO Analyst, Client Delivery, or Project Management experience.
• Experience in IT environments, ideally pensions or financial services, with direct customer exposure.
• Experience developing and executing governance frameworks to improve transparency and delivery.

Responsibilities

• Support new client implementations and configure/deliver platform solutions.
• Help keep projects on track with PMO governance, risk management, and reporting.
• Support internal change initiatives and continuous improvement across the business.
• Strengthen PMO standards to ensure on-time delivery within budget.

Skills

PMO Analyst experience

Client delivery

Governance frameworks

IT project delivery

Job description

About Us

Procentia, part of the Brightwell Group, is an award-winning software and technology company specialising in the Pensions and Pension Risk Transfer/Bulk Purchase Annuities market. Established in 2002, the business is renowned for its web-based pensions administration and management system, IntelliPen.

About Us

Procentia, part of the Brightwell Group, is an award-winning software and technology company specialising in the Pensions and Pension Risk Transfer/Bulk Purchase Annuities market. Established in 2002, the business is renowned for its web-based pensions administration and management system, IntelliPen.

Procentia’s products and solutions help pension schemes and administrators of all types and sizes manage exceptional volumes of data, meet the demand for self-serve technology, and provide meaningful, consumer-like experiences that users expect from modern online financial platforms while minimising the need for administrator intervention and involvement.

With offices in the UK and North America, Procentia supports some of the largest pension schemes, insurers and retirement plans across the private and public sectors, including BP, British Airways Pension Scheme, BTPS, Chicago Transit Authority, Legal & General Retirement America, Retirement System City of Detroit, Rolls-Royce, Royal London, and Universities Superannuation Scheme.

The Job

As part of our continued growth, we’re excited to be looking for a PMO Analyst to join our team. This is a varied and rewarding role where you’ll play an important part in both delivering brilliant outcomes for our clients and supporting meaningful internal change across our business.

Here’s What You’ll Be Doing

• Supporting new client implementations You’ll help ensure a smooth start for our clients as we configure and deliver our platform to meet their needs. Implementations are where relationships begin, so your contribution will help set the foundation for long-term success.
• Enabling successful client projects and change initiatives Working alongside project managers, consultants, and client teams, you’ll help keep projects on track—ensuring they run smoothly, meet expectations, and deliver real value.
• Driving internal change and continuous improvement You’ll also play a key role in supporting internal initiatives, helping us improve how we work, embed best practices, and strengthen our Programme Management capability as we scale.
• Strengthening PMO standards and quality From tracking progress and managing risks to supporting governance and reporting, you’ll help ensure projects are delivered with quality, on time, and within budget.

Key Skills And Experience

• Minimum of 3 years’ experience in a PMO Analyst, Client Delivery, or Project Management role
• Experience working in an IT environment, ideally within pensions or financial services, with direct customer-facing exposure
• Demonstrable experience supporting the development and execution of governance frameworks, driving improved transparency, accountability, and delivery outcomes
• Experience supporting or delivering projects using recognised methodologies such as:
  • Agile (Scrum)
  • Waterfall
  • PRINCE2
  • SAFe (Scaled Agile Framework) (desirable)

Lets Talk About What's In It For You...

• 25 days holiday (plus public holidays) increasing with length of service up to a maximum of 28 days, with carry over of up to 1 week
• Buying and Selling holiday (up to 1 week)
• Volunteer day
• 5% Employer contribution pension
• Life Assurance
• Private Medical Insurance
• Employee Assistance Programme (EAP)
• Health care cash plan
• Tusker – Electric Car Leasing scheme

Don’t meet every requirement?

We know that some candidates, particularly women, disabled people, LGBTQ+ individuals, neurodivergent people, and those from ethnic minority backgrounds, may hesitate to apply unless they meet every listed requirement. At Procentia, we’re committed to building a diverse, inclusive workplace where everyone can thrive. If this role excites you but your experience doesn’t align perfectly with every requirement, we encourage you to apply anyway. You could be a great fit for this role or another opportunity within our team.

Procentia is an award-winning software and technology company specialising in the Pensions and Pension Risk Transfer market. We design intelligent solutions that put administrators and members at the heart of any pension scheme.

Established in 2002, we’re renowned for our leading web-based pensions administration and management system, IntelliPen. Our platform helps schemes meet the demand for self-serve technology and provide meaningful consumer-like experiences that their members expect from online financial platforms.

With offices in the UK and North America, we support some of the largest pension schemes and retirement plans across the private, public, and insurance sectors.

We've been Highly Commended for ‘Technology Innovation of the Year 2025’ at the UK Pensions Awards, named 'Pension Technology Firm of the Year 2024' at the Pensions Age Awards, and voted ‘No.1 UK Pension Administration Software Provider’ in 2022 and 2023.

Check out our locations here.