PM Sortation Team Lead - Drive Efficiency & Growth

JD.COM INTERNATIONAL UK LTD; Milton Keynes; On-site; GBP 29,000 - 34,000; Full time

Job summary

JINGDONG Logistics is seeking a proactive Team Leader for the PM shift sortation team in Milton Keynes. You will lead, allocate manpower and coordinate with inbound, outbound and line haul teams to achieve daily volume, productivity and quality targets.

You’ll monitor attendance, backlogs and staffing levels, ensure sortation activities meet cut-off times and SOPs, and coach staff while driving continuous improvement in sortation efficiency.

Qualifications

• Experience in warehouse, parcel sortation, logistics or a similar operational environment.
• Previous Team Leader or supervisory experience is preferred.
• Strong leadership, communication and people-management skills.
• Ability to work effectively in a fast-paced, high-volume PM operation.
• Strong awareness of productivity, quality, attendance and Health & Safety requirements.
• Comfortable using warehouse systems, scanners and basic reporting tools.

Responsibilities

• Lead and coordinate the PM shift sortation team to achieve daily volume, productivity and quality targets.
• Allocate manpower across sortation lines and work areas based on parcel volume and operational priorities.
• Conduct shift briefings and communicate targets, workload, safety requirements and key operational updates.
• Monitor attendance, lateness and staffing levels, and elevate manpower shortages promptly.
• Monitor parcel flow throughout the shift and take immediate action to resolve backlogs, missorts and bottlenecks.
• Ensure sortation activities are completed before relevant outbound and line haul cut-off times.
• Monitor team and individual productivity and provide coaching or corrective guidance where required.
• Ensure parcels are scanned, handled and sorted accurately in accordance with SOPs.
• Coordinate closely with inbound, outbound, transportation and line haul teams to ensure smooth handovers.
• Manage agency workers and new starters during the shift, including task allocation, performance monitoring and basic training support.
• Ensure compliance with Health & Safety requirements, site rules and operational procedures.
• Escalate equipment faults, safety incidents, staffing issues and operational exceptions to the Sortation Supervisor/Manager.
• Maintain accurate shift records, including attendance, headcount, productivity, backlog and operational exceptions.
• Support continuous improvement initiatives to improve sortation efficiency, quality and overall shift performance.

Skills

Team leadership

Communication

People management

Fast-paced environment

Tools

Warehouse systems

Scanners

Reporting tools

Job description

JINGDONG Logistics is seeking a proactive Team Leader for the PM shift sortation team in Milton Keynes. You will lead, allocate manpower and coordinate with inbound, outbound and line haul teams to achieve daily volume, productivity and quality targets.

You’ll monitor attendance, backlogs and staffing levels, ensure sortation activities meet cut-off times and SOPs, and coach staff while driving continuous improvement in sortation efficiency.