Plumber - (Trade Operative Level 2)

Norwich City Services Limited; Norwich; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Living Wage Employer

Cycle to Work Scheme

Employee Assistance Support and OH

Learning and development

25 days annual leave plus bank holiday

Job summary

Norwich City Services Limited is seeking a skilled Plumber (Trade Operative Level 2) to join our property maintenance team on a permanent basis. The role delivers high-quality plumbing services across council properties, with a focus on safety, customer care and compliance.

The ideal candidate has Level 2 City & Guilds Plumbing qualifications, extensive domestic/commercial maintenance experience, and strong IT capabilities including PDA/handheld devices.

Qualifications

• Qualified plumber with Level 2 City & Guilds Plumbing Qualification or equivalent.
• Extensive experience in domestic and commercial property maintenance.

Responsibilities

• Carry out plumbing works across Norwich City Council’s domestic and commercial properties.
• Work independently to complete tasks safely and to high standards.
• Coordinate with scheduling team and contribute to out-of-hours rota.

Skills

Customer care

Health & safety

Problem solving

Organisational skills

Education

Level 2 City & Guilds Plumbing Qualification

Tools

PDA

Handheld device

Job description

We have an exciting opportunity for a skilled and motivated Plumber - (Trade Operative Level 2) to join our service-driven property maintenance team at Norwich City Services Limited on a permanent basis. If you are a proficient tradesperson with a strong commitment to health and safety, excellent customer care, and a full UK driving licence, we would love to hear from you.

About the role:

This is a vital position dedicated to carrying out essential plumbing works across Norwich City Council’s domestic and commercial properties. This position is all about delivering an efficient, high-quality, and courteous plumbing service to our residents and clients. As part of our operational team, you will work independently to complete plumbing tasks safely, efficiently, and to excellent standards.

Your routine will involve looking over job requirements, picking up your materials, and using a mobile device to keep your digital schedule up to date. You will stay in close contact with our scheduling team to keep things moving smoothly, take your turn on the out-of-hours emergency rota.

The ideal candidate will be a qualified plumber with a Level 2 City & Guilds Plumbing Qualification or equivalent recognized training. The individual has extensive experience in a domestic and commercial property maintenance role. They possess strong technical expertise in trade specifications, Water Regulations, and compliance requirements, ensuring structural accuracy, safety adherence, and high workmanship standards are met.

In addition to their technical proficiency, they demonstrate excellent analytical, problem-solving, and organizational skills, complemented by basic IT capabilities, including expertise in using a PDA or handheld mobile device. Their collaborative qualities, interpersonal skills, and communication abilities make them adept at working within an operational team and mentoring apprentices effectively. With a high attention to detail, integrity, and the ability to work under pressure to meet tight deadlines, they bring a reliable and safety-driven approach to trade maintenance and customer service.

Why Choose Us?

• -Living Wage Employer
• -Cycle to Work Scheme
• -Supportive and inclusive environment and culture
• -Employee Assistant Support and Occupational Health
• -Commitment to learning and development
• -25 days annual leave, rising by a day each year until 30 days is reached. Plus 8 bank holidays and a Christmas shut down period.
• -This role is for 37 hours per week, but to ensure flexibility and promote an inclusive workplace part time hours or a job share agreement will be considered.

Closing Date: Monday 9 November 2026 – please note this vacancy may close earlier if a high number of applications have been received.

Please note if you have not heard from us within 2 weeks of the closing date, your application has been unsuccessful.

Requirements

Proven experience and strong technical knowledge in plumbing

Full UK driving licence required for travel

Strong communication skills for dealing with clients, the public, and coworkers

About the Company

Responsible for key operational delivery and maintenance of Norwich city's streets, parks and properties by utilising all of the services that our environmental and building repairs teams have to offer.

We locally employ over 300 people with plans of continuous growth, aligned with high aspirations of excellent service delivery. Additionally, we also cater for various private businesses and residents across the city.

NCSL's mission is to deliver efficient and effective environmental and building maintenance services, always putting the customer first, protecting the quality of the environment while embracing our company values and behaviours to enhance the lives of the Norwich community.

Our aim is to create a more inclusive environment that truly balances purpose and culture; one that considers the impact of their decisions on the community and employees. We are passionate about the services we deliver and strive to have a work setting where our company values of accountability, respect and equality are at our core.

Our industry has traditionally attracted more men — and we’re changing that!

We actively encourage applications from women