People Services Assistant

Uhmb; Lancaster; Hybrid; GBP 28,000 - 31,000; Full time

Job summary

University Hospitals of Morecambe Bay is recruiting for a role in the People and OD Directorate. You will support Managers and staff on employee relations matters, applying Trust policies to ensure consistent, high-quality advice and service across the Trust.

The role emphasizes an employee-centred approach and proactive problem-solving. Join a team that contributes to the NHS People Plan and aims to enhance staff engagement, diversity, and inclusive culture while delivering professional HR

Qualifications

• NVQ III Customer Service / Business Administration or equivalent.
• GCSE grade C or above in English Language (or equivalent).
• Knowledge of HR procedures (Recruitment and Selection, Grievance and Discipline, absence management).
• Experience with electronic database systems.
• European Computer Driving Licence qualification or equivalent.

Responsibilities

• Provide professional support and advice to Managers and staff across employee relations matters.
• Assist in delivering People activities including minute taking where appropriate.
• Support the delivery of a people-centric function through engagement and adherence to policy.

Skills

HR procedures knowledge

Customer Service/Business Admin

Electronic databases

GCSE English

ECDL

Education

GCSE English (C) or equivalent

Job description

Main area Human Resources Grade NHS AfC: Band 4 Contract 12 months (Fixed Term Until December 2027) Hours

• Full time
• Part time
• Flexible working
• Home or remote working

37.5 hours per week Job ref 331-8276249-UHMB

Site Hybrid Town Lancaster Salary £28,392 - £31,157 per annum Salary period Yearly Closing 30/09/2026 23:59

''Creating a great place to be cared for and a great place to work''

University Hospitals of Morecambe Bay has a firm commitment to strengthening the diversity of our workforce, and therefore welcome and encourage applications from likeminded people who can support our ambition to become effortlessly inclusive. We are particularly keen to hear from protected groups – including BAME, LGBT+ and people with a disability.

Job overview

The People and OD Directorate (POD) is responsible for developing people strategies, policy, practice, and delivering P&OD services which support strategic objectives, improve staff engagement, comply with legislation, and support organisational culture development and the embedding of organisational values.

Our whole ethos is to provide a customer focused quality service to the trust business units and corporate departments through the provision of the following:

• Expert people advice and guidance (strategic and operational) to business units and services across the trust.
• Core employee relations and case management advice and support.

The NHS People Plan published in July 2020 which includes Our People Promise are at the heart of everything we do and should underpin all our actions.

The job description is pending job evaluation confirmation.

Main duties of the job

You will support the People Business Partner and Advisor team by providing professional support and advice to Managers and staff across a range of employee relations matters and the application of Trust policies.

To support the delivery of ‘a great place to be cared for; a great place to work’ through effective engagement in a responsive, high quality and
‘employee-centric’ People function.

To ensure that all employee related issues are comprehensively and effectively addressed through proactive, employee centric and best practice advice and delivery.

To provide professional support and advice to managers and colleagues in the organisation across the range of employee relations matters.

To assist in the full range of People activities, including minute taking where appropriate.

Working for our organisation

We operatefrom three main hospitals-Furness General Hospital (FGH) in Barrow, the Royal Lancaster Infirmary (RLI), and Westmorland General Hospital (WGH) in Kendal, as well as a number of community healthcare premises including Millom Hospital and GP Practice, Queen Victoria Hospital in Morecambe, andUlverstonCommunity Health Centre.

FGH and the RLI have a range of General Hospital services, with full Emergency Departments, Critical/Coronary Care units and various Consultant-led services.

WGH provides a range of General Hospital services, together with an Urgent Treatment Centre, that can help with a range of non-life threatening conditions such as broken bones and minor illnesses.

All three main hospitals provide a range of planned care including outpatients, diagnostics, therapies,daycase and inpatient surgery. In addition, a range of local outreach services and diagnostics are provided from community facilities across Morecambe Bay.

Our Community Service for adults are provided in people's homes ,community centres, clinics, GP Practices, community hospitals. Our aim is to work with people to help them remain independent , improve their health and manage their conditions through high quality care , advice and support.

Detailed job description and main responsibilities

To read more information about the advertised role, and the main job duties/responsibilities please open the Job Description and Person Specification located under the supporting documents heading. You can also read more information about University Hospitals of Morecambe Bay visiting our website https://www.uhmb.nhs.uk/

Person specification

• NVQ III Customer Service / Business Administration or equivalent experience
• GCSE grade C or above in English Language (or equivalent)
• Knowledge of HR procedures (including Recruitment and Selection, Grievance and Discipline, absence management)
• Relevant previous experience of electronic database systems
• European Computer Driving Licence qualification or equivalent
• Certificate in Personnel Practice (CPP), or equivalent qualification or experience

PLEASE NOTE THAT SHORTLISTED APPLICANTS WILL BE CONTACTED BY EMAIL.

The Trust promotes flexible working opportunities where ever possible to enable staff to balance their work and home life. We are committed to Equal Opportunities and aim to be EffortlesslyInclusive .

The Trust operates a No Smoking Policy.
Only those applicants who demonstrate clearly how they meet our Person Specification will be shortlisted for Interview.
We reserve the right to close a job advert early where sufficient applications have been received.
The Trust does not offer interview expenses to shortlisted candidates unless indicated in the advert
If the post is subject to Disclosure & Barring Service checking, (formally CRB) a charge of £49.50 for Enhanced and £21.50 for Standard clearance and additional to this a £4.90 administration fee will be made to the successful candidate(s). This currently only applies to roles Band 6 and above and Medical & Dental posts.

Anyone newly appointed to the trust under the Agenda For Change contract, will be subject to the completion of a satisfactory 6 month probationary period. This will give the new staff member an opportunity to become familiar with the role and working environment.

We have introduced a new system called Pre-Onboarding, specifically to support you right the way through to your first few months in your new role with us atUHMB. This bespoke site has lots of useful information to help you settle into your new role including: what to expect from the recruitment clearances process, where to get a uniform, when you'll get paid etc. As well as information on a number of our services i.e. Infection Prevention, Anti-fraud, Inclusion and Diversity, Care Certificates and much more. To access click on this link https://www.uhmb.nhs.uk/uhmbt-pre-onboarding .

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