Receptionist - Breast Screening Programme

Uhmb; Lancaster; On-site; GBP 23,000 - 28,000; Part time

Benefits offered by this job

Flexible working

No smoking policy

Job summary

University Hospitals of Morecambe Bay NHS Foundation Trust is seeking a Receptionist for the Breast Screening Programme at Royal Lancaster Infirmary in Lancaster. The role supports the breast screening unit with appointment bookings, reception duties and solid customer service.

The position is permanent and part-time (22.5 hours per week), with flexible working arrangements. Candidates should be team oriented, able to work independently, and maintain high attention to detail in a busy clinical

Qualifications

• Minimum of 4 GCSE’s to include maths and English
• Previous administration and clerical experience

Responsibilities

• Reception and registration of service users and patients.
• Dealing with telephone and email queries from patients, GPs and hospital staff.
• To request images from other sites.
• To maintain supplies of office stationery and instruction sheets for patients.
• To book appointments.
• To deal with both telephone and written enquiries involving the making and changing of appointments via the computer system.
• To deal with incoming mail and assist in outgoing mail including appointment letters.

Skills

Customer service

Teamwork

Attention to detail

Telephone handling

Education

GCSEs including Maths and English

Tools

Microsoft Office

Email/telephone systems

Job description

Receptionist - Breast Screening Programme

NHS AFC: Band 2

Main area Administrative Grade NHS AFC: Band 2 Contract Permanent Hours

• Full time
• Part time

22.5 hours per week (2 posts available) Job ref 331-8136651-UHMB-A

Site Breast Screening Unit Royal Lancaster Infirmary Town Lancaster Salary £25,272 pa pro rata Salary period Yearly Closing 22/09/2026 23:59

''Creating a great place to be cared for and a great place to work''

University Hospitals of Morecambe Bay has a firm commitment to strengthening the diversity of our workforce, and therefore welcome and encourage applications from likeminded people who can support our ambition to become effortlessly inclusive. We are particularly keen to hear from protected groups – including BAME, LGBT+ and people with a disability.

Job overview

An exciting opportunity has arisen to join the North Lancashire and South Cumbria Breast Screening Programme team, within University Hospitals of Morecambe Bay NHS Foundation Trust, as a receptionist.

We have permanent part time position available based in the breast screening unit at Royal Lancaster Infirmary.

Working days and hours can be negotiated with the successful applicant(s) to fit the needs of the service.

We are looking for evidence of team working as well as the ability to work independently. Someone who has excellent customer service skills and can maintain effective relationships with colleagues across the organisation. Good organisational skills and an ability to focus on and pay close attention to detail is essential to this role where long periods of concentration is required.

Main duties of the job

The post holder will be part of a team of administrative staff, who will be required to perform a wide range of clerical tasks, including reception work, dealing with booking appointments, dealing with telephone calls and emails, clinic preparation and record keeping under the direction of the Lead Administrator/Administration Manager.

Working for our organisation

We operate from three main hospitals - Furness General Hospital (FGH) in Barrow, the Royal Lancaster Infirmary (RLI), and Westmorland General Hospital (WGH) in Kendal, as well as a number of community healthcare premises including Millom Hospital and GP Practice, Queen Victoria Hospital in Morecambe, and Ulverston Community Health Centre.

FGH and the RLI have a range of General Hospital services, with full Emergency Departments, Critical/Coronary Care units and various Consultant-led services.

WGH provides a range of General Hospital services, together with an Urgent Treatment Centre, that can help with a range of non-life threatening conditions such as broken bones and minor illnesses.

All three main hospitals provide a range of planned care including outpatients, diagnostics, therapies, daycase and inpatient surgery. In addition, a range of local outreach services and diagnostics are provided from community facilities across Morecambe Bay.

Detailed job description and main responsibilities

The reception and registration of service users and patients.

Dealing with telephone and email queries and enquiries from patients, GPs and hospital staff.

To request images from other sites.

To maintain supplies of office stationery and instructions sheets, etc for patients.

To book appointments.

To deal with both telephone and written enquiries involving the making and changing of appointments via the computer system.

To deal with incoming mail and assisting in the preparation of outgoing mail including appointment letters and information.

Please refer to the full job description and person specification for full details.

Person specification

• Minimum of 4 GCSE’s to include maths and English
• Previous administration and clerical experience

PLEASE NOTE THAT SHORTLISTED APPLICANTS WILL BE CONTACTED BY EMAIL.

The Trust promotes flexible working opportunities where ever possible to enable staff to balance their work and home life. We are committed to Equal Opportunities and aim to be EffortlesslyInclusive.

The trust operates a No Smoking Policy.

Only those applicants who demonstrate clearly how they meet our Person Specification will be shortlisted for Interview.

We reserve the right to close a job advert early where sufficient applications have been received.

The Trust does not offer interview expenses to shortlisted candidates unless indicated in the advert.

If the post is subject to Disclosure & Barring Service checking, (formally CRB) a charge of £49.50 for Enhanced and £21.50 for Standard clearance and additional to this a £4.90 administration fee will be made to the successful candidate(s). This currently only applies to roles Band 6 and above and Medical & Dental posts.

Anyone newly appointed to the trust under the Agenda For Change contract, will be subject to the completion of a satisfactory 6 month probationary period. This will give the new staff member an opportunity to become familiar with the role and working environment.

We have introduced a new system called Pre-Onboarding, specifically to support you right the way through to your first few months in your new role with us atUHMB. This bespoke site has lots of useful information to help you settle into your new role including: what to expect from the recruitment clearances process, where to get a uniform, when you'll get paid etc. As well as information on a number of our services i.e. Infection Prevention, Anti-fraud, Inclusion and Diversity, Care Certificates and much more. To access click on this linkhttps://www.uhmb.nhs.uk/uhmbt-pre-onboarding.

Employer certification / accreditation badges

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.