Player Protection Officer

Bada Bingo; United Kingdom; Hybrid; GBP 27,000 - 33,000; Full time

Benefits offered by this job

Wellbeing apps

Employee recognition

5 weeks annual leave

Pension scheme

Staff discounts

Job summary

Bada Bingo is seeking a Player Protection Officer to join our Risk & Compliance team on a hybrid, full-time basis in the United Kingdom. You will help safeguard players, investigate suspicious activity, and lead EDD reviews while working within a fast-paced, outcomes-driven environment.

Benefits include wellbeing apps, employee recognition, extensive annual leave, and pension. This role requires a proactive, meticulous approach to safeguarding and regulatory compliance.

Qualifications

• Proven experience in Player Protection within a regulated environment (iGaming, Bingo, Casino, or Finance)

Responsibilities

• Conduct risk assessments and investigative profiling of customer accounts
• Investigate escalated cases of fraudulent activity and suspicious behaviour
• Engage with customers to understand circumstances and ensure safe play
• Lead Enhanced Due Diligence investigations, including Source of Funds/Wealth reviews
• Maintain accurate records and complete Suspicious Activity Reports (SARs)
• Collaborate with retail and digital teams to improve safer gambling
• Present findings to senior governance meetings and contribute to policy improvements

Job description

Player Protection Officer

Location:Hybrid
Department:Risk & Compliance
Type:Full-time -workinga flexible schedule of 5 days out of 7, including shifts that include weekends and may end as late as 9:00pm.

Salary: Up to £30,000 per annum plus annual bonus (depending on company performance)

Do yo have experience in AML? Are you passionate about safeguarding players and ensuring ethical gaming practices? Do you thrive in a fast-paced,impact-drivenenvironment where no two days are the same? If so, we want to hear from you!

Join ourforward-thinkingPlayer Protection team, the first line of defence in protecting both our players and our business from evolving risks such as gambling harm, fraud, and money laundering. This is a pivotal role where your analytical mindset, regulatory knowledge, and compassionate communication skills will make a real impact.

In return for everything you bring, we offer an exciting role in a rapidly expanding business and a competitive rewards package which includes

• Help@Hand – a physical and mental wellbeing app for you and your family giving you fast remote access to a GP for advice and more
• Thrive App – for your mental wellbeing approved by the NHS
• Buzz Brights Apprenticeships
• Buzz Brilliance Awards – Employee Recognition Scheme
• Buzz Learning, our digital learning platform with access to 100s of online courses
• Access to Trained Mental Health Advocates for advice on your mental wellbeing
• 5 weeks Annual Leave plus Public Holidays
• Buy Holidays Salary Sacrifice Scheme – opportunity to buy an extra week’s holiday (if eligible)
• Staff discount 50% off bingo tickets, food & soft drinks
• Refer a Friend Rewards for Support Centre and Club Management roles
• Life Assurance
• Pension Scheme

What You’ll Be Doing

• Conducting risk assessments and forensic profiling of customer accounts
• Investigating escalated cases of fraudulent activity and suspicious behaviour
• Engaging with customers to understand their circumstances and ensure safe play
• Leading Enhanced Due Diligence (EDD) investigations, including Source of Funds/Wealth reviews
• Maintaining accurate records and completing Suspicious Activity Reports (SARs)
• Collaborating with retail and digital teams to create a seamless safer gambling experience
• Presenting findings to senior governance meetings and contributing to policy improvements

What You’ll Bring

• Proven experience in Player Protection within a regulated environment (iGaming, Bingo, Casino, or Finance)
• Strong understanding of key regulations: POCA, TACT, LCCP, GDPR, and the Gambling Act
• Hands-on experience with Customer Due Diligence (CDD) and EDD procedures
• Excellent communication skills and the ability to handle sensitive conversations with empathy
• A sharp eye for detail and a proactive, investigative mindset
• Proficiency in Microsoft Office (Excel, Word, OneNote, PowerPoint)
• Ability to work independently and as part of a remote team

Desirable Extras

• ICA Certificate in KYC, CDD, or AML
• Experience compiling reports and presenting findings to senior stakeholders

Why You’ll Love It Here

• You’ll be part of a passionate team that puts player safety at the heart of everything
• You’ll have the opportunity to shape safer gambling practices and drive real change
• You’ll work in a supportive, collaborative environment with room to grow

#BB1