AML & Safer Gambling Officer

BUZZ Bingo; Nottingham; On-site; GBP 27,000 - 33,000; Full time

Benefits offered by this job

Wellbeing app

Thrive App

Buzz Apprenticeships

Buzz Brilliance Awards

Online learning platform

Mental health support

5 weeks annual leave

Holiday buy scheme

Staff discount on bingo tickets

Refer a Friend rewards

Life Assurance

Pension scheme

Job summary

BUZZ Bingo in the United Kingdom is seeking an AML & Safer Gambling Officer to join our Hybrid team in Nottingham. The role is full-time with a flexible schedule of 5 days out of 7, including weekends and potential late shifts up to 9:00pm.

Salary is up to £30,000 per year plus an annual bonus, with a strong emphasis on safeguarding players and ethical gaming. You will join our Player Protection unit, tackling risks such as fraud, money laundering and gambling harm.

Qualifications

• Proven experience in Player Protection within a regulated environment.
• Strong regulatory knowledge including POCA, TACT, LCCP, GDPR and Gambling Act.
• Hands-on experience with Customer Due Diligence (CDD) and Enhanced Due Diligence (EDD).
• Excellent communication skills and ability to handle sensitive conversations with empathy.
• Sharp attention to detail and a proactive investigative mindset.
• Proficiency in Microsoft Office (Excel, Word, OneNote, PowerPoint).
• Ability to work independently and as part of a remote team.

Responsibilities

• Conduct risk assessments and forensic profiling of customer accounts.
• Investigate escalated cases of fraudulent activity and suspicious behaviour.
• Engage with customers to understand circumstances and ensure safe play.
• Lead EDD investigations, including Source of Funds/Wealth reviews.
• Maintain accurate records and complete SARs.
• Collaborate with retail and digital teams to create a safer gambling experience.
• Present findings to senior governance meetings and contribute to policy improvements.

Skills

AML

Regulatory knowledge

Risk assessment

Investigation

CDD/EDD

Communication

Tools

Microsoft Office

Microsoft Excel

PowerPoint

Job description

AML & Safer Gambling Officer

Location: Hybrid
Department: Risk & Compliance
Type: Full-time - working a flexible schedule of 5 days out of 7, including shifts that include weekends and may end as late as 9:00pm.

Salary: Up to £30,000 per annum plus annual bonus (depending on company performance)

Do yo have experience in AML? Are you passionate about safeguarding players and ensuring ethical gaming practices? Do you thrive in a fast-paced, impact-driven environment where no two days are the same? If so, we want to hear from you!

Join our forward-thinking Player Protection team, the first line of defence in protecting both our players and our business from evolving risks such as gambling harm, fraud, and money laundering. This is a pivotal role where your analytical mindset, regulatory knowledge, and compassionate communication skills will make a real impact.

In return for everything you bring, we offer an exciting role in a rapidly expanding business and a competitive rewards package which includes

• a physical and mental wellbeing app for you and your family giving you fast remote access to a GP for advice and more
• Thrive App for your mental wellbeing approved by the NHS
• Buzz Brights Apprenticeships
• Buzz Brilliance Awards Employee Recognition Scheme
• Buzz Learning, our digital learning platform with access to 100s of online courses
• Access to Trained Mental Health Advocates for advice on your mental wellbeing
• 5 weeks Annual Leave plus Public Holidays
• Buy Holidays Salary Sacrifice Scheme opportunity to buy an extra week s holiday (if eligible)
• Staff discount 50% off bingo tickets, food & soft drinks
• Refer a Friend Rewards for Support Centre and Club Management roles
• Life Assurance
• Pension Scheme

What You ll Be Doing

• Conducting risk assessments and forensic profiling of customer accounts
• Investigating escalated cases of fraudulent activity and suspicious behaviour
• Engaging with customers to understand their circumstances and ensure safe play
• Leading Enhanced Due Diligence (EDD) investigations, including Source of Funds/Wealth reviews
• Maintaining accurate records and completing Suspicious Activity Reports (SARs)
• Collaborating with retail and digital teams to create a seamless safer gambling experience
• Presenting findings to senior governance meetings and contributing to policy improvements

What You ll Bring

• Proven experience in Player Protection within a regulated environment (iGaming, Bingo, Casino, or Finance)
• Strong understanding of key regulations: POCA, TACT, LCCP, GDPR, and the Gambling Act
• Hands-on experience with Customer Due Diligence (CDD) and EDD procedures
• Excellent communication skills and the ability to handle sensitive conversations with empathy
• A sharp eye for detail and a proactive, investigative mindset
• Proficiency in Microsoft Office (Excel, Word, OneNote, PowerPoint)
• Ability to work independently and as part of a remote team

Desirable Extras

• ICA Certificate in KYC, CDD, or AML
• Experience compiling reports and presenting findings to senior stakeholders

Why You ll Love It Here

• You ll be part of a passionate team that puts player safety at the heart of everything
• You ll have the opportunity to shape safer gambling practices and drive real change
• You ll work in a supportive, collaborative environment with room to grow